Aundre Blake Email & Phone Number

Canada

Toronto, Ontario, Canada

North York, Ontario, Canada

• Anti-Virus management, maintaining the backend infrastructure, ensuring virus definitions and products up to date for all servers in company and exclusion creation• Assisted with the administration and maintenance of the Enterprise Active Directory environment• Administration and support of the SCCM and System center orchestrator environments.• Production changes and incident management using ServiceNow• Maintained server compliance by rolling out critical patches/updates in a timely manner and remediating errors for Windows/Linux servers• Assisted with the administration, maintenance and technical support of the ESXi VMware, Xenapp virtual platforms• Business Server Applications support and SCOM usage to manage alerts • Procurement and support of all mobile devices such as Android, iPhones, iPads and mobile hubs• Mobile Device Management using MobileIron• Administration and support of the MAC backend environment and JAMF Pro application• Skype for Business Server administration• Automation of manual tasks using PowerShell• On-call 24/7 support on a rotating schedule

• Installed Software on Desktops and Laptops• Troubleshoot and assisted users with incidents and requests• Imaged Desktop computers and Laptops using SCCM• Handled Lease return and Hardware Inventory• Documentation • Remote support• Call centre VDI support using Citrix Studio and Citrix Director• Symantec DLO Backup Exec server maintenance• Print Server management/troubleshooting• Use of ticketing system ServiceNow• Critical software updates and patching• Use of SCCM for automating tasks (installations, task sequences, etc.)• Maintenance of an All in One installer application for centralized installs.• Maintenance of script for reports and alerts on Windows machines• MAC OSX/OS environment support• Backup support to remote Tangerine Cafés/Popups/Kiosks• Enrolling iDevices into DEP program/MDM servers(MobileIron, JAMF)

• Created/Deployed Images and deployed new Desktops/Thin Clients• Troubleshoot and assist users with software/hardware issues• Creation of scripts to make repetitive tasks more simple• Server/Network slowness troubleshooting• Software testing and installations• Active Directory/Group Policy management• Built a WSUS Server to maintain/push windows updates to machines• Microsoft Exchange server mailbox creation/server rules • Domain and Intranet website account creation• Network Printer errors and toner replacement• Maintained hardware inventory• Use of in-house developed ticketing system• Internal and external phone support• Changed Avaya backup tape daily• Updated intranet website with new content• Dealt with login issues/account lockouts for company’s website• IP phone setup

• Desktop/Laptop support• Troubleshooting/Assisting end users with issues/requests• Software Installs• Imaging/Building Desktops and Laptops• Lease return• Hardware Inventory• Documentation• Remote support• Customer Service