Management: Overseeing the daily operations of the card department, including staffing and performance management.Strategy Development: Collaborating with the Head of Card Department to develop strategic plans and initiatives to meet departmental and organizational goals.Product Development: Participating in the development and enhancement of card products and services, including credit cards, debit cards, and prepaid cards, to meet customer needs and market demands.Risk Management:… Show more Management: Overseeing the daily operations of the card department, including staffing and performance management.Strategy Development: Collaborating with the Head of Card Department to develop strategic plans and initiatives to meet departmental and organizational goals.Product Development: Participating in the development and enhancement of card products and services, including credit cards, debit cards, and prepaid cards, to meet customer needs and market demands.Risk Management: Assessing and managing risks associated with card products and services, including credit risk, fraud risk, and regulatory compliance.Compliance: Ensuring compliance with relevant laws, regulations, and industry standards, such as those related to data security Customer Service: Monitoring and improving customer service processes and procedures to enhance the customer experience and satisfaction.Financial Management: Managing the department's budget, expenses, and revenue targets, and analyzing financial performance to identify areas for improvement.Business Development: Identifying opportunities for business growth and expansion within the card market, such as partnerships with merchants or other financial institutions.Technology and Innovation: Staying informed about technological advancements and industry trends in payment systems and card technology, and leveraging innovation to improve processes and services.Reporting: Preparing regular reports and presentations for senior management and stakeholders on departmental performance, key initiatives, and market trends.Training and Development: Providing training and development opportunities for staff to enhance their skills and knowledge in card operations, regulations, and customer service.Project Management: Leading or participating in projects related to card department initiatives, such as system upgrades, process improvements, or new product launches. Show less

- Develop, review and update credit risk identification, assessment, measurement, and management methodology process. - Ensure all the credit cards are compliance with Card Schemes and regulatory requirements.- Checking daily credit cards overdue report, operations report, and monthly report of the team. - Educate the customers and improve customer services level- Make sure all the credit card delinquency rate is within the Industry level. - Control branches around country &… Show more - Develop, review and update credit risk identification, assessment, measurement, and management methodology process. - Ensure all the credit cards are compliance with Card Schemes and regulatory requirements.- Checking daily credit cards overdue report, operations report, and monthly report of the team. - Educate the customers and improve customer services level- Make sure all the credit card delinquency rate is within the Industry level. - Control branches around country & set the branches KPI & monitor the performance of the branches.- Report management the performance of branches actual KPI & implement the key strategies.- Establishment of regular report for Management in terms of products usage and acquisitions- Develop the requisite SOP for the team & research the market for new products development- Responsible for new customer acquisition and penetration into existing customer base- Formulating and executing business plans to ensure that your team meets the bank’s professional sales and service standards through providing quality service and exhibiting operational effectiveness.- Work closely with Head of Product, Regional Manager, Branch Manager and Product Owners to plan, develop, and handle customer complaints and feedback.- Conduct necessary trainings, guidance, and support (Sales & Credit Cards Recovery, etc.) to respective team Show less

- Oversight and management of all channels in Credit Cards, Debit Cards, Prepaid Card, Dining, Rewards, and Thematic Campaigns to promote Card Usage- Ensure all Product developments are in compliance with Card Schemes and regulatory requirements.- Overview the development of all Products Collaterals including T&C, Product information, Card Mailers working in conjunction with Cards & Ensure all Programs are in compliance with regulatory requirements- Establishing annual targets with… Show more - Oversight and management of all channels in Credit Cards, Debit Cards, Prepaid Card, Dining, Rewards, and Thematic Campaigns to promote Card Usage- Ensure all Product developments are in compliance with Card Schemes and regulatory requirements.- Overview the development of all Products Collaterals including T&C, Product information, Card Mailers working in conjunction with Cards & Ensure all Programs are in compliance with regulatory requirements- Establishing annual targets with Card acquisition and to monitor the delivery of the products and services.- Control branches around country & set the branches KPI & monitor the performance of the branches.- Report management the performance of branches actual KPI & implement the key strategies.- Originate, maintain, and develop strategic relationships with the clients for card products.- Establishment of regular report for Management in terms of products usage and acquisitions- Develop the requisite SOP for the team & research the market for new products development- Responsible for new customer acquisition and penetration into existing customer base- Formulating and executing business plans to ensure that your team meets the bank’s professional sales and service standards through providing quality service and exhibiting operational effectiveness.- Work closely with Head of Product, Head of Branch Manager and Product Owners to plan, develop and handle customer complaints and feedback.- Conduct trainings, guidance, and support (Sales and customer service, etc) to respective team - Establishment of regular report to Management on market players marketing programs and work with creative agencies on the cost effective and best advertising program to promote cards and programs.- Checking daily sale reports, operations reports & monthly reports of the team. Show less

- Excellent motivational leadership, delegation, and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments.- Support, coach, empower, develop, and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this. Encourage friendly and professional multi-cultural work environment.- Encourage team members and peers to come-up with bright ideas and… Show more - Excellent motivational leadership, delegation, and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments.- Support, coach, empower, develop, and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Be a Role Model for this. Encourage friendly and professional multi-cultural work environment.- Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback.- Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services, and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.- Monitor the connecting load for each arrival flight and identify short connections using established indicators in order to optimize service delivery and to co-ordinate & communicate with Supervisor and staff at transfer desk as well as gates staff so as to ensure that all connecting passengers are able to travel on designated flights.- Leads a team of Airport Services Agents on all issues relating to check-in. Monitor, guide, and advice team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of flights as SOP processes. - Analyze trends which are noted at the check-in area and highlight such trends to higher management where applicable so that appropriate action can be initiated with suggested recommendations. - Conduct shift briefings with team members. Use these briefings to raise awareness levels among team members to minimize discrepancies and possible customer complaints and maximize customer satisfaction. Show less

Performing all secretarial and administrative duties to the standard required in order to ensure the smooth operations of the management office.