• Establish and coordinate the relation with the acquirers and processors.• Improve the efficiency of the day to day work on operations.• Monitor the behavior , conversion and errors or possibly opportunity areas of merchants and Mx operation.• Creation and administration of credentials for merchants.• Integration of new providers, kick off meetings, capabilities check, implementation, migration and monitoring of the hole process.• Knowledge base and work instructions creation, based on the operative.• Provide support to Refunds, Chargebacks, Customer Service, Sales and other internal teams.

• Ensure customer transfers continue to process with minimal delays, including identity checks, refunds, proof of direct deposit, and manual deposits at local bank branches.• Contact clients flagged by our fraud team to determine potential risk and exercise independent judgment to determine legitimacy.• Provide support to Product, Engineering, Marketing and Compliance teams through outbound calls to new and existing customers.• Recommend ways to improve customer experience processes and procedures.

• Coordinate and train hoteliers to source, update and organize relevant content, process update requests and assist them with any content viewing queries.• Implement training programs for employees to ensure compliance and improvement of processes.• Assist Market Managers in negotiations with Hoteliers.• Design instructions for the Shipping process for better use of tools and time efficiency.• Manage and review reviews such as hotel ratings submitted by customers (including monitoring by third parties who moderate the content of some reviews).• Ensure compliance and follow-up of special procedures such as refunds/payments, review of pending payments, relocations.

• Ensure the maintenance and improvement of the data quality of the Master Database, as well as the analysis, maintenance and creation of integrated solutions to eliminate recurring data problems.• Maintain communication with all business partners related to master data material.• Manage the transfer of information for business processes and workflows within functions.• Participate in the development of projects for the improvement of business processes within the functional area.• Guarantee the quality, alignment and timeliness of the flow of information.• Unify efforts with functional groups on the effectiveness and efficiency of Master Data processes.

• Develop and manage corporate service contracts such as facilities, messaging, travel agencies, hotels, marketing, etc.• Ensure the functionality of shared point websites (internal and external), as well as shared drives.• Fill out the masterdata request form, prequalified suppliers.• Supervise the prequalification process for new suppliers.• Create and manage purchase requisitions for the needs of the supply chain department.• Develop step-by-step guide on contract process, creation of purchase requisitions, process of good receipts, among others.• Provide support to buyers and contract analyst by communicating with suppliers.• Manage employee databases in the system using SAP and internal regulations.

• Lead, manage and develop staff to ensure compliance with objectives that guarantee productivity and quality of service as a customer experience.• Search, negotiate and develop suppliers to generate profitable and functional acquisitions for the operation and maintenance of the business.• Ensure compliance and control of quality and health protocols.• Define and implement operational protocols to guarantee productive flows that benefit the profitability of the business.• Lead the administration and control of income, purchases, invoicing, payments and business assets.

• Coordinate the management of flights and lodging for national and foreign employees and consultants.• Negotiate and develop new suppliers (national and international travel agencies, hotels, immigration) to maximize service operations.• Maintain communication flows through the preparation of general and accounting reports for billing.• Ensure the updating and control of personnel files, both physical and digital.• Manage and administer travel and logistics quotes for corporate events.• Coordinate and manage operational teams to meet objectives.• Provide support and monitoring of work permits, immigration visa procedures, as well as renewal of temporary residence cards and exit and entry permits for foreigners working in Mexico.• Ensure employee rotation control under 21x21, 20x10, etc. schemes.

• Management of personal agenda, including travel plans, meetings, transportation, etc• Writing of informative offices• Attendance at council meeting.• Coordination of appointments.