Management d'une équipe d'Account Managers et de Customer Success Managers, responsables d'un portefeuille de clients acteurs de l'automobile (Marques, distributeurs, assureurs, financeurs...) :- Structuration des process de l'équipe- Mise en place d'un outil de CRM (Hubspot)- Animation commerciale sur le portefeuille client : upsell, crossell, renouvellement, actions de fidélisation, méthodes de suivi- Lien et mises en place de process avec les autres départements (Produit, Production, BI...)

Promoted as an ExCom member, to be part of strategic discussions and decisions made to ensure business continuation and growth.

In addition to Europe, responsible for the satisfaction and retention of our client's portfolio located in APAC countries, through the remote management of our local CSM.

Promoted as manager to lead the Customer Success Team and ensure the retention of our clients in Europe (France, Swiss, England, Germany) : portfolio of 250+ clients and 4M+ ARR.Direct report to the Chief Operating Officer.Implemented follow-up processes to create constant tracking of our clients' renewals : - From 6-month late renewals to early renewals (1 to 3 months in advance). - Client tiering to prioritize actions and maximize clients' potential. - From 45% to 80% retention rate (still growing).Implemented processes with other departments (delivery, R&D, sales) to ensure internal collaboration.Responsible of strategic clients to ensure their satisfaction and retention.Learned how to manage remotely (due to covid-19 pandemic) with a team of up to 7 people located in France and Belgium.

Management of a portfolio of 50+ clients.Onboarding, trainings, renewal of accounts.Daily interactions with internal teams (product, sales, delivery).

Salesforce consultant at Renault's French and Moroccan sales and marketing departments- Manager of the helpdesk in charge of helping Renault’s French dealerships use Salesforce (3500+ daily users).- Solid knowledge of Renault’s sales and aftersales ecosystem (departments, tools, processes).- Excel development of marketing analysis tools for Renault France.- Helping Renault Morocco to define and adapt the usage of Salesforce in its network and training of its dealerships’ employees.Consultant Salesforce aux directions VN France et Maroc de RENAULT- Responsable du plateau support en charge d'aider les employés du réseau Renault France (vendeurs, chefs de ventes, chefs marketing...) à l'utilisation de Salesforce (3500+ utilisateurs/jour).- Maîtrise de l’écosystème vente et après-vente de Renault (départements, outils, processus…).- Réalisation sous Excel d’outils d’aide à l’analyse marketing des ventes de Renault France- Aide à la mise en place des processus d’utilisation de Salesforce pour Renault Maroc et formation de ses employés.LES COMPÉTENCES D'ARNEO CONSULTING :Accompagnement de la réflexion sur le Parcours Client : - Comment le fluidifier et l’homogénéiser ? - Comment l’optimiser pour le rendre plus efficient ? - Comment mettre les systèmes d’information au service de la nouvelle stratégie ? - Comment faire contribuer le Big Data et la Vision 360 au succès de l’entreprise ? Accompagnement opérationnel :- Gestion de campagnes marketing digitales de conquête et de fidélisation - Suivi de performance des campagnes - Mise en œuvre d’opérations nationales et locales - Adaptation et mise en place d’outils CRM (tels que Salesforce) ou développement d’outil spécifique - Mise en place de cellule Project Management Office avec définition et suivi des Key Performance Indicators - Formation et coaching à tous les niveaux de l’entreprise : du top management aux productifs

Since 2013, and in addition to my presales consultant & project manager responsibilities, I am in charge of a client portfolio, composed of finance professionals in Private Banking, Private Equity, M&A advisory and Corporate Finance.Location : France, Italy, Switzerland.

My role as a customer relationship & presales consultant was to :- Set up and make demonstrations of the product to prospects,- Train & support customers,for European finance professionals working in the following fields:Private Banking, Private Equity (LBO, funds of funds, CapDev), M&A advisory, Asset Management, Corporate Finance.My role as a Project Manager was directly related to my presales & customer support responsibilities:Analyse, define and follow the implementation of product opportunities that could lead to product differentiation.Develop regular marketing campaigns, analyse their results & define orientations that could increase their efficiency.Infinancials provide 7000+ finance professionals users with an on-line equity research solution (software as a service-SaaS), providing high quality, comparable and auditable data and analytics on worldwide listed companies (+ 80000)