Aurélien Morel D'Arleux Email & Phone Number

Suresnes, Île-De-France, France

Management d'une équipe d'Account Managers et de Customer Success Managers, responsables d'un portefeuille de clients acteurs de l'automobile (Marques, distributeurs, assureurs, financeurs...) :- Structuration des process de l'équipe- Mise en place d'un outil de CRM (Hubspot)- Animation commerciale sur le portefeuille client : upsell, crossell, renouvellement, actions de fidélisation, méthodes de suivi- Lien et mises en place de process avec les autres départements (Produit, Production, BI...)

Paris, Île-De-France, France

Promoted as an ExCom member, to be part of strategic discussions and decisions made to ensure business continuation and growth.

Paris, Île-De-France, France

In addition to Europe, responsible for the satisfaction and retention of our client's portfolio located in APAC countries, through the remote management of our local CSM.

Paris, Ile-De-France, France

Promoted as manager to lead the Customer Success Team and ensure the retention of our clients in Europe (France, Swiss, England, Germany) : portfolio of 250+ clients and 4M+ ARR.Direct report to the Chief Operating Officer.Implemented follow-up processes to create constant tracking of our clients' renewals : - From 6-month late renewals to early renewals (1 to 3 months in advance). - Client tiering to prioritize actions and maximize clients' potential. - From 45% to 80% retention rate (still growing).Implemented processes with other departments (delivery, R&D, sales) to ensure internal collaboration.Responsible of strategic clients to ensure their satisfaction and retention.Learned how to manage remotely (due to covid-19 pandemic) with a team of up to 7 people located in France and Belgium.

Paris Area, France

Management of a portfolio of 50+ clients.Onboarding, trainings, renewal of accounts.Daily interactions with internal teams (product, sales, delivery).

Région De Paris, France

Salesforce consultant at Renault's French and Moroccan sales and marketing departments- Manager of the helpdesk in charge of helping Renault’s French dealerships use Salesforce (3500+ daily users).- Solid knowledge of Renault’s sales and aftersales ecosystem (departments, tools, processes).- Excel development of marketing analysis tools for Renault France.- Helping Renault Morocco to define and adapt the usage of Salesforce in its network and training of its dealerships’ employees.Consultant Salesforce aux directions VN France et Maroc de RENAULT- Responsable du plateau support en charge d'aider les employés du réseau Renault France (vendeurs, chefs de ventes, chefs marketing...) à l'utilisation de Salesforce (3500+ utilisateurs/jour).- Maîtrise de l’écosystème vente et après-vente de Renault (départements, outils, processus…).- Réalisation sous Excel d’outils d’aide à l’analyse marketing des ventes de Renault France- Aide à la mise en place des processus d’utilisation de Salesforce pour Renault Maroc et formation de ses employés.LES COMPÉTENCES D'ARNEO CONSULTING :Accompagnement de la réflexion sur le Parcours Client : - Comment le fluidifier et l’homogénéiser ? - Comment l’optimiser pour le rendre plus efficient ? - Comment mettre les systèmes d’information au service de la nouvelle stratégie ? - Comment faire contribuer le Big Data et la Vision 360 au succès de l’entreprise ? Accompagnement opérationnel :- Gestion de campagnes marketing digitales de conquête et de fidélisation - Suivi de performance des campagnes - Mise en œuvre d’opérations nationales et locales - Adaptation et mise en place d’outils CRM (tels que Salesforce) ou développement d’outil spécifique - Mise en place de cellule Project Management Office avec définition et suivi des Key Performance Indicators - Formation et coaching à tous les niveaux de l’entreprise : du top management aux productifs

Since 2013, and in addition to my presales consultant & project manager responsibilities, I am in charge of a client portfolio, composed of finance professionals in Private Banking, Private Equity, M&A advisory and Corporate Finance.Location : France, Italy, Switzerland.

My role as a customer relationship & presales consultant was to :- Set up and make demonstrations of the product to prospects,- Train & support customers,for European finance professionals working in the following fields:Private Banking, Private Equity (LBO, funds of funds, CapDev), M&A advisory, Asset Management, Corporate Finance.My role as a Project Manager was directly related to my presales & customer support responsibilities:Analyse, define and follow the implementation of product opportunities that could lead to product differentiation.Develop regular marketing campaigns, analyse their results & define orientations that could increase their efficiency.Infinancials provide 7000+ finance professionals users with an on-line equity research solution (software as a service-SaaS), providing high quality, comparable and auditable data and analytics on worldwide listed companies (+ 80000)

Mba, Management Financier

Master, Commerce International

Economics For Business, Corporate Finance, International Marketing,

Marketing International, Gestion De Portefeuille, Finance D'Entreprise

Education record