Margarita Aurora López Saucedo Email & Phone Number

Santiago De Querétaro, Qro., Mx

Santiago De Querétaro, Qro., Mx

Santiago De Querétaro, Querétaro Arteaga, México

Onboard New Customers Provide Demos on the different Modules that the customers might find beneficial to add to their current contractProvide Customer Training and Retraining on all of the different system Modules De-escalating accounts and re-engaged customersEscalate accounts at riskAnalyzes Customer Current and Future Needs Build and Strengthen the Relationship between the Customer and the Company Re-Engage Customers Provide assistance to a wide range of companies and customers types Create tickets for critical bugs and issuesCreate Improvement request tickets for developmentCoordinate with support to prioritize urgent assistance for customersOrganize, Prioritize and Follow up Customer request within the different departments in our companyEncourage and generate different types of sales such as upsells, one-times and MRR Follow up on Renewals Prevent Cancellations Managing and Reduce Churn Monthly Business Reviews Meetings with Customers Send Bi-weekly reports to customers informing status and progress of activitiesProvide help and information to the customer regarding their monthly invoicesNegotiate the switch of new modules to prevent a contraction or cancellation

Uruapan, Michoacán De Ocampo, México

Main contact for customers Control and monitoring of suppliersManagement of national and international customs agenciesAdministration of supplies for the Department of Sales and International Trade Control and tracking of import and export Traceability of orders and monitoring of national and international customer payments Billing and credit notes based on commercial agreements with national and international customers.Responsible of negotiation with suppliers and local / national customers Ensure the department reaches the bimonthly goals of the companyResponsible in charge of the team members of the department Create and track team members KPIsAttending new hire meetings for the departmentTraining and Onboarding new staffMonitoring the correct maintenance of the MRP system.Weekly reports to accounting departmentWeekly reports to finance departmentsWeekly reports of vendors invoices pending to pay Attending weekly managers meetings

Uruapan, Michoacán De Ocampo, México

Search for new customers Development of new projects and campaigns with local and national clients Being the main contact for existing and new customers Negotiations for contractions Assurance and follow up to company payments Monitoring of potential and current customers Tacking de department annual fulfillment of goals established by the company Monitoring and review of new contracts with companies in the private industry and governmentDevelopment of new strategies and procedures for new projects Sales Team Management Attending New Hires meetingsTraining and onboarding for new Sales RepresentativesCoordinate activities with different departments in the organization Introduction of the company to the chamber of commerceBeing an active part of CANACO events and attending to the board of directors meetings and helping with the development of new activities of this Chamber of commerce.

Product Management

Bachelor Of Business Administration - Bba, Administración Y Gestión De Empresas