Jack L. Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

• Provided proactive services to designated business-critical clients to ensure their success with Veritas solutions• Worked together with various parties to swiftly resolve any technical issues that arose• Communicated with technical leaders or managers during crisis situations to provide guidance• Cultivated and maintained strong relationships with diverse teams within client organizations• Possessed extensive technical expertise in the Enterprise Vault Family products… Show more • Provided proactive services to designated business-critical clients to ensure their success with Veritas solutions• Worked together with various parties to swiftly resolve any technical issues that arose• Communicated with technical leaders or managers during crisis situations to provide guidance• Cultivated and maintained strong relationships with diverse teams within client organizations• Possessed extensive technical expertise in the Enterprise Vault Family products, regularly engaging with product managers to address enhancement requests, new features, and defect handling• Developed tools for customers on an as-needed basis. Show less

Sydney, Australia

• Oversaw technical escalations from a team of frontline (1st) and advanced (2nd level) engineers in the APJ region • Collaborated with enterprise clients and partners to remotely resolve technical issues• Collaborated with the product engineering team to address defect fixing and enhancement requests• Enhanced knowledge management by producing, editing, and publishing technical articles• Provided guidance to 1st and 2nd level engineers through coaching

Sydney Area, Australia

As a member of the Backline support team, collaborated with the Engineering team and prioritizedbusiness-critical clients to address APJ escalations.

Sydney, Australia

As a member of the Advanced team, offered remote technical assistance to customers worldwide.Handled technical escalations from the Frontline team.Contributed to knowledge management by producing technical articles.

Beijing City, China

Delivered remote technical assistance to GCR clients for Backup Exec and Enterprise Vault.Contributed to knowledge management by creating technical articles.

Consulted with clients during the pre-sales phase.Provided product instruction, demonstrations, and proof-of-concept during the sales process.Delivered post-sales training and implementation services.

Beijing

Undertook the task of reviewing, editing, and generating technical articles pertaining to Microsoft products.

Nantong, China

Oversaw all hospital IT systems, including implementation, installation, configuration, and upgrades ofhardware and software.Coded and updated SQL stored procedures for the Health Information System in response to businessrequests

Nantong, China

Maintained IT systems, which included implementing and maintaining hardware and software.