With over two decades of diverse technical expertise, including extensive experience in technical support and account management across various industries, I bring a wealth of knowledge to your organization. Proficient in a wide array of technologies such as Microsoft Azure, SQL Server, and programming languages like C#, I excel in troubleshooting and resolving complex issues while ensuring exceptional customer satisfaction. My proactive approach to client engagement, strong relationship-building skills, and commitment to continuous improvement make me an invaluable asset in driving success and fostering innovation within your team.Key Areas of Proficiency - Technical Support / Technical Account Management (over 16 years of experience)1. Expert in collaborating with clients to understand their objectives and delivering tailored solutions for achieving their goals2. In-depth experiences with troubleshooting and resolving issues (formerly part of the Backline Support team since 2013)2. Effectively managing customer expectations, particularly concerning critical case handling and escalations3. Proactive engagement with a diverse range of clients, including government agencies and top companies in the ANZ/APJ region4. Establishing and maintaining strong internal and external relationships to facilitate coordination of resources for addressing critical incidents Technical Skills1. Proficient in Could services such as Microsoft Azure, M3652. Proficient in the legacy on-premises applications such as Microsoft Exchange Server, Domino Server, Microsoft SQL Server (starting as a MCDBA on SQL Server 2000), etc.4. Extensive experience with Veritas Enterprise Vault family products, encompassing Data Compliance & Governance, eDiscovery, Classification, Supervision, and more 5. Skilled in programming languages such as C#, SQL, and PowerShell6. Advanced knowledge of C++ and Python7. Familiarity with other databases like Oracle, MongoDB, etc.8. Familiarity with Jira, Confluence, Trello, etc.