Desktop Support Specialist
Current- Managing Help Desk and Knowledge base queues, updating and resolving tickets, document and update team on new procedures.
- Manage daily work flow, time spreadsheet and daily reports.
- Perform tier 1 – tier 3 support for 250 users in geo-disparate locations via phone, email and software tools.
- Administer and maintain user accounts via Microsoft Active Directory (AD), Microsoft Office (2007 – Office 365) and Exchange; including account and group creation, distribution lists, maintenance and troubleshooting.