Austen Hamilton Email & Phone Number

Tacoma, Wa

-Handles complex claims by thoroughly investigating each case, establishing liability, initiating payments and closing files efficiently-Consistently stays in target for metrics in call handle time, task production and schedule adherence-Assists teammates and newer employees by sharing best practices and process updates-Participates in the Change Adoption Network by collaborating with managers and other associates to accumulate constructive feedback relating to recent changes underway throughout department

Puyallup, Wa

-Managed social media accounts for various ongoing projects -Coordinated, managed and responded to incoming office inquiries regarding upcoming events -Provided onsite support during corporate events, assisted with organization, attendee registration and vendor management

Pullman, Wa

-Provided excellent customer service through taking and filling food and specialty coffee orders-Worked as part of the team to efficiently serve each customer-Effectively trained and managed new and current employees to consistently provide a high quality product at all times-Responsible for daily closing duties including balancing the till every night and product inventories

-Used Adobe Illustrator and Photoshop to create unique and innovative t-shirt designs for various organizations throughout the United States-Worked closely with clients to construct a successful design from idea to final product -Gained returning customer base over the course of the internship from various organizations on campus

Pullman, Wa

-Updated and managed daily featured programs on website and social networking sites-Set up and tore down production equipment for various promotional projects throughout the internship-Recorded and transcribed video footage into digital formats for university archives