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Experienced product and solutions leader with a strong track record of product ownership and architecting platform solutions. Proven expertise in leading changing management and program adoption strategies for a user base of over 25,000.
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Director, Product ManagementHiltonSaint Cloud, Fl, Us
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Senior Manager, Product ManagementHilton Aug 2023 - Present
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Senior Manager, Sales SolutionsHilton Mar 2022 - Aug 2023Drove platform advocacy across multiple cross-functional initiatives resulting in critical platform integrations impacting 25k+ users globally. Led product management & solution efforts, including managing product roadmap and product lifecycle management for various on-property sales platforms. Collaborated with internal and external stakeholders to drive platform adoption & optimization. Sklls: Product Management · Leadership · Vendor Management · Project Management · Business Architecture · Change Management
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Manager, Delphi.Fdc (Salesforce) OptimizationHilton Jul 2020 - Mar 2022Globally optimized the Delphi.fdc platform (Salesforce) and processes by collaborating with regional sales operations leaders and the Governance & Support team, ensuring a consistent user experience. Managed quarterly product release cycles delivering critical platform enhancements and Hilton’s key strategic priorities. Skills: Release Management · Vendor Management · Solution Design · Product Management · Business Architecture
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Manager, Delphi.Fdc Sales Support - AmericasHilton Jul 2019 - Jul 2020Dallas/Fort Worth AreaImplemented and drove the adoption of Delphi.fdc (Salesforce) across the Americas and 15k+ users, working in partnership with the Americas Sales Operations leadership and vendor partners. Contributed heavily to developing Delphi.fdc training content and was a dedicated liaison to the properties and the Americas Sales Operations leadership post-implementation.Skills: Training · Implemenation · Change Management · Technical Writing
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Manager, Sales Solutions AdministrationHilton Jun 2018 - Jul 2019Dallas/Fort Worth AreaProvided day-to-day business support and solution administration for key on and above property sales platform. Managed the global sales platform business processes, configuration, and security standards. Proactively identified process and system optimization opportunities and contributed to the global release strategy by optimizing deployment to Hilton’s franchise partners. Skills: Salesforce Administration · Training · Support · Process Optimization
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Business Travel Sales SpecialistHilton Oct 2014 - Jun 2018Greater Chicago AreaRelationship management of Hilton’s business travel sales accounts charged with maximizing revenue and growing market share. Consistently uncovered new incremental revenue for Hilton, resulting in me surpassing sales goals and achieving two Circle of Excellence awards. Skills: Sales · Contract Negotiations · Client Relationship Management · Business Developement Sales Metrics: 2015 - 124% - $111M2016 - 125% - $118MNew Business Development generated $15M
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Complex Sales ManagerHilton Worldwide Jun 2012 - Oct 2014Greater Chicago AreaFocused on driving sales activities to increase hotel market share across two Hilton-managed hotels. Account segmentation included Group, FIT/Group Tour, and Leisure. Skills: Sales · Contract Negotiations · Client Relationship Management
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Client Relations ManagerTravalco Usa Aug 2011 - Jun 2012North Miami, Fl -
Inventory ControlMeeting Point North America Jun 2008 - Aug 2011Orlando, Florida AreaManaged hotel supplier accountsCreated and maintained corporate databasesAddressed the concerns of suppliers Created and reviewed statistical reports of salesImproved operations, decrease errors and, streamline work processesCreated system documentation material to train colleagues
Austen Williams Skills
Austen Williams Education Details
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Business & Economics -
Devry University ChicagoNetwork Systems Administration
Frequently Asked Questions about Austen Williams
What company does Austen Williams work for?
Austen Williams works for Hilton
What is Austen Williams's role at the current company?
Austen Williams's current role is Director, Product Management.
What is Austen Williams's email address?
Austen Williams's email address is aw****@****ail.com
What is Austen Williams's direct phone number?
Austen Williams's direct phone number is +177397*****
What schools did Austen Williams attend?
Austen Williams attended Eastern Illinois University, Devry University Chicago.
What are some of Austen Williams's interests?
Austen Williams has interest in Event Planning, Travel Opportunities, Travel, Digital Design, Economic Empowerment, Civil Rights And Social Action, Politics, Remote Work, Education, Meeting.
What skills is Austen Williams known for?
Austen Williams has skills like Hospitality, Hotels, Hospitality Industry, Sales, Business Development, Hospitality Management, Management, Social Media Marketing, Event Planning, Marketing Strategy, Tourism, Revenue Analysis.
Who are Austen Williams's colleagues?
Austen Williams's colleagues are Tony Smith, Min Wen, Navassa Jackson, Kenneth Koh, Jasmijn Visser, Gregory St Louis, Leticia Targino.
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Springfield, Massachusetts Metropolitan Area3henkel.com, parker.com, purityone.com -
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Dallas, Tx1ihsmarkit.com -
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