Austen Williams Email & Phone Number

Saint Cloud, Fl, Us

Drove platform advocacy across multiple cross-functional initiatives resulting in critical platform integrations impacting 25k+ users globally. Led product management & solution efforts, including managing product roadmap and product lifecycle management for various on-property sales platforms. Collaborated with internal and external stakeholders to drive platform adoption & optimization. Sklls: Product Management · Leadership · Vendor Management · Project Management · Business Architecture · Change Management

Globally optimized the Delphi.fdc platform (Salesforce) and processes by collaborating with regional sales operations leaders and the Governance & Support team, ensuring a consistent user experience. Managed quarterly product release cycles delivering critical platform enhancements and Hilton’s key strategic priorities. Skills: Release Management · Vendor Management · Solution Design · Product Management · Business Architecture

Dallas/Fort Worth Area

Implemented and drove the adoption of Delphi.fdc (Salesforce) across the Americas and 15k+ users, working in partnership with the Americas Sales Operations leadership and vendor partners. Contributed heavily to developing Delphi.fdc training content and was a dedicated liaison to the properties and the Americas Sales Operations leadership post-implementation.Skills: Training · Implemenation · Change Management · Technical Writing

Dallas/Fort Worth Area

Provided day-to-day business support and solution administration for key on and above property sales platform. Managed the global sales platform business processes, configuration, and security standards. Proactively identified process and system optimization opportunities and contributed to the global release strategy by optimizing deployment to Hilton’s franchise partners. Skills: Salesforce Administration · Training · Support · Process Optimization

Greater Chicago Area

Relationship management of Hilton’s business travel sales accounts charged with maximizing revenue and growing market share. Consistently uncovered new incremental revenue for Hilton, resulting in me surpassing sales goals and achieving two Circle of Excellence awards. Skills: Sales · Contract Negotiations · Client Relationship Management · Business Developement Sales Metrics: 2015 - 124% - $111M2016 - 125% - $118MNew Business Development generated $15M

Greater Chicago Area

Focused on driving sales activities to increase hotel market share across two Hilton-managed hotels. Account segmentation included Group, FIT/Group Tour, and Leisure. Skills: Sales · Contract Negotiations · Client Relationship Management

North Miami, Fl

Orlando, Florida Area

Managed hotel supplier accountsCreated and maintained corporate databasesAddressed the concerns of suppliers Created and reviewed statistical reports of salesImproved operations, decrease errors and, streamline work processesCreated system documentation material to train colleagues

Business Management, Business & Economics

Activities and Societies: Student Government, CORE, EIUnity

Associates, Network Systems Administration

Activities and Societies: Black Data Processing Association