Austin Antonio Email & Phone Number

Chicago, Il, Us

As a Merchandise Coordinator at HomeSense, I play a key role in ensuring efficient merchandise processing, team leadership, and customer satisfaction. Additionally, I serve as the Lighting Coordinator, overseeing the assembly and display of lighting fixtures, such as chandeliers and lamps, to create visually appealing store presentations.Key Responsibilities:Foster a positive, customer-focused environment while promoting integrity and confidentiality.Lead truck delivery operations, ensuring timely processing of merchandise onto the sales floor.Maintain high standards of product tagging, organization, and display, adhering to company guidelines.Train and mentor Merchandise Associates on best practices in merchandising and stock management.Coordinate with management to enhance team performance and address training needs.Oversee lighting display design, building and hanging chandeliers, and processing lamps to align with visual merchandising standards.Ensure backroom organization for smooth replenishment, maintaining cleanliness and compliance with recovery standards.Promote adherence to safety protocols, labor laws, and recycling programs.Communicate effectively with team members to set priorities, track progress, and offer constructive feedback.Support store initiatives, including loyalty programs and shrink reduction efforts.This role allows me to blend operational expertise with creativity, ensuring a smooth flow of merchandise while enhancing the store's aesthetic appeal. My focus on leadership and collaboration has contributed to a productive, positive work environment that aligns with HomeSense’s overall goals.

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards.Role models established customer experience practices with internal and external customersSupports and embodies a positive store culture through honesty, integrity, and respectAccurately rings customer purchases/returns and counts change back to customer according to established operating proceduresPromotes credit and loyalty programsMaintains and upholds merchandising philosophy and follows established merchandising procedures and standardsAccurately processes and prepares merchandise for the sales floor following company procedures and standardsInitiates and participates in store recovery as needed throughout the dayMaintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeProvides and accepts recognition and constructive feedbackAdheres to all labor laws, policies, and proceduresSupports and participates in store shrink reduction goals and programsParticipates in safety awareness and maintains a safe environmentOther duties as assigned

Austin, Texas, United States

• Supervised, trained, and mentored a team of cashiers, ensuring adherence to company policies and procedures.• Provided exceptional customer service, fostering long-term relationships with customers, resulting in increased customer loyalty and repeat business.• Responded to customer inquiries and addressed their needs with a positive attitude, ensuring a seamless shopping experience.• Effectively handled customer complaints at the information desk, resolving issues promptly and ensuring customer satisfaction.• Managed cash transactions and maintained register accuracy, upholding high standards of financial integrity.• Demonstrated versatility by assisting in various departments during peak periods or staffing shortages.• Actively contributed to sales targets, promoting new products and sale items throughout the store.• Recognized for outstanding customer service efforts, earning the Employee of the Month multiple times.• Completed comprehensive training programs in customer service, effective communication, and conflict resolution, enhancing professional skills and abilities.• Volunteered to work overtime following Texas winter storm to ensure hundreds of customers were able to restock necessary items.• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Maintained customer satisfaction with quick and professional handling of product returns.

Austin, Texas, United States

• Delivered a high level of customer service• Possessed excellent knowledge of liquor, beverage preparation, and beverage recipes• Followed alcohol awareness procedures for identifying age, preventing intoxication, and managing intoxicated guests• Answered customer telephone calls promptly and in an appropriate manner

Austin, Texas, United States

• Served food and beverages to guests in a timely manner• Maintained theater appearance by pre-bussing, checking drink levels, and removing clutter• Completed pre-shift prep work and maintained appropriate volumes of prepped items• Kept station clean, set up and took down station appropriately• Performed shift change and opening/closing duties

Art/Art Studies, General

High School Diploma