Austin Bright Email & Phone Number

- Lead the company-wide Check Disbursement Operations team responsible for fulfilling on disbursement needs for over 20 lines of business, accounting for 6M checks processed annually totaling $7.5B.- Built a self-sustaining and cross functional team of eight associates, spanning team leads, process managers and check approvers by both hiring and merging resources from previously disparate processes, and by coaching associates on next level functions which improved our overall impact on the organization by consistently meeting, or exceeding, the organizations OKRs.- Strategize and implement efforts to consolidate and standardize 75+ check disbursement processes to contain operational risk, create processing efficiencies and fulfill internal client requirements. Achieving this through continued partnerships with internal lines of business, product, tech, project management, and governance teams to scope, develop and implement creative internal solutions.- Centralized all issue management and local project updates on Kanban process leveraging Jira, using Confluence to document all team initiatives and Success Plans, leveraging Tableau dashboards for metric reporting, and responsible for regularly updating senior leadership through MBRs.- Accountable for assessing $5M+ in monthly vendor invoice reconciliation, forecasting annual spend and implementing cost effective enhancements where feasible.

- Responsible for monitoring and supporting all U.S and Canada Card check disbursement file processes which averaged $10M+ in daily transaction volume, and oversaw all internal reconciliation and external wire funding.- Led an operations initiative, in partnership with product, tech and numerous internal clients, to migrate end to end disbursement fulfillment from vendor processes to an internal processing application and user interface. Successful at translating existing business needs into better managed processes, championing the needs of the various lines of business during development and shepherding them through migration and onboarding.- Oversaw issue management and resolution for processes spanning three vendors, seven applications and 5k+ users while partnering with risk, compliance and legal partners in order to minimize customer and client impact, and also ideated and implemented process improvements for ultimate resolution.- Pioneered numerous scalable projects to resolve risk and regulatory concerns, deliver process improvements and to maintain an organized processing model geared towards enhancing efficiencies for internal clients and Card customers.- Participated in all internal audit reviews, account attestations and external vendor assessments, and stood up process and procedures for various audit related remediations.

- Implemented and led testing efforts to onboard 800+ small business and corporate clients to an inbound and outbound file delivery product, provided profile maintenance support to 1000+ client requests and served as a liaison between sales and multiple operations back offices in order to expedite client onboarding.- Diagnosed production related issues by working directly with clients, and implemented resolutions to alleviate their customer impacts by analyzing profile, file format, and delivery protocol settings in order to provide real time resolution and root cause analysis.- Coordinated with an Agile team of developers, product owners and vendor resources to promote and implement numerous platform enhancements to increase data security, limit risk and improve reporting efficiencies and reduce vendor cost.- Led two regulatory required migration efforts which resulted in moving 350+ existing clients to an updated version of the platform while avoiding any production downtime or processing delays.- Spearheaded multiple process improvements from onboarding procedures, to migration protocols, to production issue tracking via Kanban methodology.- Drafted and regularly updated procedure documentation, process maps and operational instructions.

Richmond, Virginia Area

ACH Operations:- Provided daily customer service to 30-60 business clients utilizing ACH file services for payment needs by both answering inbound calls, and proactively reaching out to clients, when file transmission or reconciliation issues occurred.- Implemented various problem solving techniques, recognized and documented client patterns, and corrected client profile issues to minimize or avoid processing impacts.ATM Check Image Deposit Research and Adjustments:- Conducted research on 35-70 daily check requests as result of issues with scanned items in order to fulfill on customer request and adjust accounts as needed.

Image Check Capture:- Processed 100-200k daily checks, delivered from branches around the state of Virginia to a consolidation site, in order to reconcile and post funds to customer accounts.

Following my junior year of college I interned with various departments within the Credit Union, including Finance, Loan Ops, ACH Ops and Bookkeeping, and also backfilled as a teller. I used this experience, combined with course study, to write a discourse titled "The Role and Impact of America's Credit Union's Amidst the Mortgage Crisis".

Bachelor Of Arts - Ba, Economics And Commerce

Activities and Societies: Fraternity of Phi Gamma Delta

Education record