I have over 4 years of experience working in Contact Center Training & Development. Previously, I worked as a Senior Training Officer, assessing and improving current training and development systems, developing new training programs, implementing measurement tools, and providing feedback. I also conducted research to identify specific staff training needs. Before operating in that senior capacity, I was a Training Officer, where I delivered training content for some of the biggest enterprise companies in the world, onboarding new hires and contributing to the long term success of the customer support divisions for those companies.Competencies: Integrity and honesty, customer service, driving results, organizational awareness, driving performance through others, presentation skills, planning and attention to detail, and business acumen.