Austin Culver Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Developed a team of Analysts, Contractors, and Interns to support Machine Learning Models, Tableau Dashboards, Custom Analytics and Weekly Batch Processes.
• Standardized Logic and Measurement of all Labor Pilots thru SQL data infrastructure and custom Executive Dashboard Suite enabling quick decisioning and speed to market
• Optimized weekly batch process that allocates $1.2B annual tasking, reclaimed 26,000 payroll hours by identifying and correcting project hour allocations, reclaimed 83M annual spend on 3rd party labor and eliminated OT.
• Supported bi-yearly Labor Planning with Regression Modeling yielding greater than 90% confidence
• Implemented ML Model to support Store Bay tasking optimizing associate utilization while improving sales by 150 bps
• Created Tableau Landing Page to support entire MET reporting suite, optimized reporting and data infrastructure eliminating down time, aligning metrics, and established a clean consistent interface across all tools

Atlanta, GA

• Provided Insights and Recommendations thru Metric Reporting, Custom Analytics and Data Visualizations to Leadership influencing business decisions across Operations and Merchandising Portfolios
• Created Invalid Scan data resource to identify over $1M of Inventory per Store/Week incorrectly scanned, SCO changes reclaimed over 67% of Shrink Pressure reducing shrink rate 25.54 bps (~$110M annually) in FET stores
• Supported implementation of BOPIS Paint thru custom analytics and collaboration with Paint Merchants and FP&A Leadership, identified drivers of negative CSAT resulting in operational process improvement
• Provided weekly insights into SLS performance to Sr. Leadership enabling rapid modifications from initial pilot thru company rollout, designed custom models to account for COVID impacts reducing volatility in Pilot.
• Hardened BOPIS/BOSS data determining interconnected behavior changes, Insights driving Space Utilization changes

• Managed configuration of FaST system providing Scheduling and Labor Allocation of nearly 6.5B annually
• Optimized weekly Flat File data export by 68% reducing touchpoints/errors, created reoccurring adjustment calendar and archive database and dashboard to view past and future store configuration changes
• Created Schedule Quality dashboard providing schedule accuracy by hour from a single Store Job to US Core
• Partnered with Finance DA transitioning Teradata to GBQ, consolidated tables and created restricted labor views
• Managed launch of Workforce Tools – Mobile App providing schedule detail for all hourly associates - US & Canada
• Participated in Labor Studies, Collaborated with Engineering to create/modify standards for Process Improvement

• Provided forecasting and analytics expertise related to payroll and the labor allocation of nearly $6B annually
• Improved forecasting process through automation that can be maintained by a single individual
• Simplified management of hourly payroll through creation of automated dashboards that track labor hour changes
• Assumed responsibility of the SOFT forecast tool from Finance Decision Analytics, identified and corrected several risk factors, improved the efficiency, reliability and accuracy and integrated into the US Core.
• Created Hours by Driver and Driver Trend dashboards to analyze forecast accuracy to the Labor Standard level, presented to all Workforce Operations members, reduced research time by 90%
• 2017 total Weekly Hours MAPE: 2.28%, +2 bps v LY | 2017 total Daily Hours MAPE: 3.22%, +7 bps v LY

• Provided hands on, on-site and remote support for end users and customers
• Diagnosed, repaired, and upgraded software and hardware
• Provided exceptional customer service to end users of all backgrounds and tenure
• Recognized as a top-performing Store Manager in all 3 categories of Sales, Service, & Operations
• Awarded Premium Service Provider past 4 years from Apple for store location – Highest Tier for an Authorized Apple Service Specialist
• Managed Service Department that turns 30 Macs and PCs on average per week