Austin Gilly Email & Phone Number

Frisco, TX, US

Dallas-Fort Worth Metroplex

• Manage the client relationship from lead to lease
• Work directly with property partners, schedule, and attend tours
• Organize and maintain MLS lists to provide clients with most relevant options for their needs

• Build consultative relationships with clients for their Corporate Social Responsibility (CSR) programs and individual customized software platforms
• Project manage client campaign timelines, implementation and engineering sprint cycles and execution of client deliverables while leveraging ad hoc Tableau and other data reporting tools
• Responsible for retaining annual revenue of 1.5 million, top quarterly leader of up-sells among Client Success Managers
• Serve as as internal advocate for clients within Blackbaud by managing their daily technical and support needs, billing inquiries, organizing demoes and leading trainings with domestic and international clients

• Founding member of the All Things Fun Committee; founded with the purpose of fostering culture and celebration of diversity among all employees across each department and national satellite offices
• Delegate monthly culture initiatives among ATFC team members and lead review of quarterly goals and overall impact
• Liaise as the culture representative in the Employee Resource Council (ERC) to oversee all YourCause affinity group initiatives and quarterly planning for Women in Technology, B.L.E.N.D., Veterans Group, PRIDE and.

• Train incoming agents in platform functionality, individual client guidelines for 400+ clients, and how to best interface with internal team processes while providing excellent customer service
• Handle escalations from other agents and worked with internal teams to ensure customer satisfaction
• Responsible for reporting monthly numbers to Account Management and Engineering leadership for the purpose of platform improvement, advocacy lead time and meeting quarterly response goals
• Navigate users via phone, email, and chat through their CSR platform to successfully complete a monetary donation, volunteer with a nonprofit, or create a fundraiser
• Coach the end-user on the ethics of charitable giving to both domestic and international nonprofit organizations as well as explain their specific client guidelines for giving and corporate matching gifts
• Consult with internal teams in Account Management and Product Management regarding user feedback, common hurdles and opportunities to improve the user experience

Richardson, TX

• High volume call center for Claimant and Insured handling
• Determined liability, made payments for rentals and repairs
• Served on multiple teams as “Development Coordinator”, assisting teammates with theirtraining questions
• Volunteered for “start-up” department Auto ILR, combining Initial Loss Reporting with ClaimHandling
• Received AIC 30 and 31 designations

Addison, Texas

• Offer specific training programs to help workers maintain or improve job skills
• Develop new and existing team members' understanding of corporate policies,safety regulations, and guest service
• Develop alternative training methods to meet individual needs
• Promoted to Team Trainer after three months in department

Irving, TX

• Managed entire shipping and mailing operation for a mid-sized company
• Implemented unique systems for managing inventory and supplies
• Reduced costs through negotiation with vendors and inventory management

Dallas/Fort Worth Area

Marketing Assistant

Park on average 200 cars a night (400-500 customers) in secure parking lot, avoid accidents, and be prompt.

Aid customers and consultants with billing and payment issues, making customer happy, answering questions, in a call center environment.