Austin Grimes Email and Phone Number
At ShipMonk, I leveraged my leadership and interpersonal skills to create a responsive and supportive environment that significantly elevated client experiences. Over a year and a half, I led a dedicated team, utilizing my organizational expertise to streamline processes and enhance customer satisfaction consistently. Previously, at Delivery Dudes, I contributed to operational success by developing a deep understanding of restaurant management and effective project execution.My professional journey is driven by a strong commitment to excellence and a passion for building and maintaining robust client relationships while fostering a positive and collaborative culture both internally and externally. I take pride in solving complex problems, improving processes, and ensuring an enjoyable and engaging experience throughout our projects.In my free time, I enjoy spending quality moments with animals, staying active through various activities, and strengthening my relationships with friends and family.
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Branch Service RepresentativeOld Hickory Credit UnionLebanon, Tn, Us -
FreelancingFreelance Sep 2023 - Present
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Senior Client Experience ManagerShipmonk Jul 2022 - Jun 2024Fort Lauderdale, Florida, United StatesDirected 4 direct managers with 40 indirect team members to successfully drive a positive customer experience.Developed/implemented new SOPs to drive down contact center metrics to excel industry standards. Managed $25m international book of business, focusing on revenue growth, client loyalty and retention tactics. -
Project ManagerDelivery Dudes Powered By Asap Aug 2021 - Jul 2022Directed team of 4 remote reports to facilitate successful project completion and rollout.Managed a company-wide audit project to align financial rates with SEC guidelines. Administered menu optimization project that increased est total revenue by $1.73 per order. -
Manager Of Restaurant OperationsDelivery Dudes Powered By Asap Sep 2015 - Aug 2021Managed 5 remote direct reports with >65 indirect reports to handle customer, logistic, and restaurant related issues effectively.Consistently exceeded in keeping call center metrics (CSAT, AHT, FCR, Response Times, Abandon Rate, etc.) within industry standard.
Austin Grimes Education Details
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3.8 Gpa
Frequently Asked Questions about Austin Grimes
What company does Austin Grimes work for?
Austin Grimes works for Old Hickory Credit Union
What is Austin Grimes's role at the current company?
Austin Grimes's current role is Branch Service Representative.
What schools did Austin Grimes attend?
Austin Grimes attended Palm Beach State College.
Who are Austin Grimes's colleagues?
Austin Grimes's colleagues are Karen Couts, Jammie Phillips, Tammie Myres, Pat Sanders, Matt Dorris, Bob Crain, Ford Gloria.
Not the Austin Grimes you were looking for?
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Austin Grimes
Griffin, Ga -
Austin Grimes
Dallas-Fort Worth Metroplex2intuit.com, flexera.com -
3oberlin.edu, oberlin.edu, uindy.edu
2 +126222XXXXX
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Austin Grimes
Raleigh, Nc
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