Austin Laughlin Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas, United States

• Managed team of 10 sales and operations direct reports in two markets (Austin, TX & Charlotte NC) with annual sales over $13M
• Analyzed store sales results to unveil notable trends for development of new and effective sales tactics
• Significantly increased store revenue (+28% vs LY) in 2021 by reevaluating and streamlining the overall client experience
• Improved essential KPIs including, but not limited to, AOV (+8.2% vs LY) and UPT (+20% vs LY)
• Expanded upon previous knowledge to become a Salesforce subject matter expert
• Standardized the DTC sales process by defining opportunity flows in Salesforce along with creating and streamlining reports and dashboards

Austin, Texas, United States

• Analyzed quality performance measurements, making necessary adjustments to ensure the success of each outsourced campaign overseen (onboarding, marketing and support)
• Designed technical workflows and developed thorough, yet concise SOPs for outsourcing to the BPO
• Managed and trained BPO leadership and teams to ensure process and SLA/QA standards were met
• Revamped the previously set solar and midstream worker onboarding process, resulting in an overall savings of 300 internal work hours with a delivery of 200+ onboards on a weekly basis
• Discovered new processes to potentially outsource, fine-tune and/or automate across varying internal departments (payroll, onboarding, recruiting)
• Collaborated with engineering teams to integrate tools for process improvement

Austin, Texas Area

• Provided first-class customer care to a client book consisting of 500+ highly experienced O&G consultants
• Generated leads by performing outbound calls to existing customers, building necessary rapport in order to unveil future opportunities for worker count growth
• Managed churn of customers by performing immediate outreach following omission of a single billing period

Austin, Texas

• Managed national campaigns in HVAC preventative maintenance and dry cleaning/alterations
• Analyzed client's spend via Salesforce for discovery of potential growth and alleviation of order count decline
• Oversaw the successful completion of work orders, ensuring the best experience was delivered
• Increased client spend across 11 national accounts including J. Crew, Evereve and Burberry
• Sustained highest sales volume and percentage of locations spending per client in the account management department
• Developed company-wide vendor training materials

436 W 2nd St, Austin, TX 78701

• Recruited, mentored and trained sales staff, ensuring each provided a fun and unique experience while maximizing sales orders to their fullest
• Developed marketing strategies and hosted events to improve traffic and client relationships
• Maintained the highest AOV, UPT and volume of central region ($323.24, 3.2, $1.4M)
• Created company-wide clientele system and processes

Registered Nursing, Nursing Administration, Nursing Research And Clinical Nursing

Biology, General

Activities and Societies: Phi Theta Kappa• Core Curriculum • Advanced Biology and Chemistry