Austin Leblanc Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Designed, built, implemented, and maintained reporting for all customer data using Power BI, SQL, and Power Automate for the CEO, Executive Leadership Team, Directors, and stakeholders• Participated on a senior-level work output level on specific projects related to surveys, customer experience, and marketing initiatives• Significantly contributed to the data migration and reporting from Trueline to Dynamics 365• Leveraged Power BI and Power Automate to conduct automated email compliance notifications for Project Managers, saving the Customer Experience team more than four hours of manual work weekly• Collaborated with Sales, Marketing, Construction, CX, and IT teams on common goals and reporting• Worked with customer experience leaders to plan and coordinate transformation and improvement of the customer experience unit and achieve business objectives

Houston, Texas, United States

• Provided the Executive Vice President with a monthly compilation of high-level reports related to customer experience and surveys• Contributed to significant company-wide initiatives associated with redesigning the customer-facing website• Completed weekly, monthly, and quarterly business insights reporting• Responsible for managing analytics, cross-departmental communications, and relationships to drive continual CX improvements in multiple business units and processes• Recognized, developed, and adopted best practices in reporting and analysis: automation, data integrity, design, analysis, testing, data validation, and documentation

Overland Park, Ks

• Conducts analyses of current subscribers in daily, weekly, and monthly reports using Teradata SQL, Excel, and MicroStrategy (MSI)• Performs analysis of business processes and big data that pertain to business issues and base marketing

Overland Park, Ks

• Revised and remade an executive-level PowerPoint presentation from about 1,100 slides to 250 slides• Tracked and noted consistencies and inconsistencies between the Daily, Weekly, and Monthly managerial reporting presentations• Used advanced Excel formulas, splits, and pivot tables to create an interactive dashboard that could potentially be used in executive-level meetings• Volunteered as an Ambassador for Sprint’s United for 1Million campaign

Overland Park, Ks

• Assisted and reported to the Director, Voice of Customer for various projects• Utilized Excel to conduct text analytics on customer feedback• Created a Journey Wall on RealTimeBoard that documented the customer journey of a non-Sprint Customer• Worked in a team of eight interns to complete a 60-day project that was presented to VP’s of the Omni-Channel Department

Columbia, Missouri Area

• Worked with small team in assisting the sales force in analyzing the impact of recommended advertising solutions• Analyzed the access patterns of potential customers for 60 distinct advertising campaigns using Double Click Bid Manager, Trade Desk, and Excel; analysis was used to adjust pricing to advertisers• Mastered Formstack software to successfully converted electronic files from local database to cloud storage

Bronx, Ny

• Led the production operations of in-house projects and web-series• Supervised a crew of 12 which included cameramen, actors, and production assistants• Created and organized shot lists, shooting lists, and call sheets• Established lighting setups and oversaw the equipment

Greater New York City Area

• Conducted development research for web series and commercials• Compiled research to connect NBTV Studios with potential CMO’s, clients, and companies• Covered the receptionist desk on a daily basis• Assisted in administrative work, including filing invoices, organizing receipts, and other office needs• Served as production assistant for commercial shoots

Waco, Texas

• Operated live cameras and soundboards• Assisted in live productions for Baylor Athletics, including basketball and baseball

Master Of Business Administration (M.B.A.), Concentration: Marketing, Gpa 3.36

Activities and Societies: • Mizzou Analytics Society, VP of Digital Content • Crosby MBA Association- SQL, SAS: Enterprise Guide, SAS.

Bachelor Of Arts (B.A.), Film Digital Media, Gpa 3.63

• Dean’s List, 2013 - 2014 • Selected to participate in Baylor’s New York Program (Spring 2014); took advanced film courses and worked.

Education record