Austin Li Email and Phone Number

@2024.2-Present Warehouse Management, Budgeting, and Planning (40%)1．Daily Operations (20%):①To ensure consistant inventory levels .②Conduct regular meetings with the warehouse to address and resolve issues related to returns, shipments, and QC feedback.③Monthly management of invoices, verify their accuracy.2．Capacity Planning, Consumables Demand, and Budget Planning (20%)①Anticipate warehouse capacity for returns and shipments and estimate consumables requirements. ②Develop budgets and order quantities for forward shipments, returns, customs duties, and align them with suppliers' capacity.@2021.1-Present Logistics Suppliers Management, Data Management, and Project Management (60%)1．Daily Operations (30%):①Managed DHL/SF/JDL/CaiNiao and import/export freight forwarders in the Asia-Pacific region, including transit efficiency, long-tail ratio, SOP execution, and contract negotiations.②Conducted weekly meetings with suppliers, addressing KPIs and resolving issues. ③Held regular meetings with the China supply chain team, global supply chain team, customer service to synchronize logistics KPIs, project progress, customer feedback, and concerns.2．Data Management and Analysis (30%)①Managed abnormal data related to supplier order acceptance, backend clearance processes on the shipping platform.②Developed dashboards for supplier efficiency and cost data, analyzing trends and providing insights through reports.3．Project Management (20%):①Project: Port Cost and Efficiency Improvement (2022.6-2023.1)i Background: Higher tariff burden at Guangzhou port compared to Shanghai.ii Achievements: Achieved a 13.3% reduction in customs costs at Guangzhou port.iii Role: Project Owner②Project: Order Fulfillment Platform Capability Optimization (2023.3-2023.5)i Background: High refund cancellation rates during major promotions led to increased transportation costs.ii Achievements: Saved $100K in transportation costs.iii Role: Major contributor.

1．Daily Operations of Orders (60%):①Managed order fulfillment and store inventory transfers using SAP and data dashboards, overseeing order fulfillment and coordinating the handling of exceptional orders. ②Tracked shipping progress for exceptional or additional demand orders with overseas warehouses, employing an escalation mechanism for cancelations, information changes, special packaging requests, etc. ③Addressed out-of-stock orders by searching global inventory, coordinating stock transfers, or arranging in-store pickups.2．Customer Retention for Enhanced Sales Conversion (20%):①Utilized social media platforms and self-media channels to gather feedback on order flow pain points and product DSR.②Conducted regular follow-ups through phone calls or emails to facilitate repeat sales and strengthen customer loyalty.3．International After-Sales Support and Risk Identification (20%): ①Coordinated inventory, pricing, and timeliness with domestic and international self-operated stores and agents for cross-border returns, exchanges, or repair requests, providing solutions to consumers.②Addressed risks such as public sentiment or credit card issues by coordinating with risk management and team leaders, ensuring the company's interests were safeguarded, and providing clear explanations to consumers.

@2017.6-2018.10 Promotion to Senior Role1．Data Management and Analysis (30%)①Compiled and analyzed team-wide KPIs and breakdowns, proposing improvement plans for individuals and teams through on-site measures and knowledge exchange groups.②Collected customs clearance knowledge and common templates from teams globally, collaborating with the technical team to maintain a comprehensive customer service query knowledge base.2．Mentoring and Training New Hires (30%)①Conducted training sessions on KPI standards and system operations for new hires, providing guidance until they were fully integrated into their roles.②Assisted in organizing team-building activities.@2015.7-2018.10 Customer Shipment Follow-up and Sales Achievement (40%)①Resolved customer import/export issues, tracking progress domestically and internationally to find solutions.②Focused on shipments of chemicals and batteries, ensuring customers met shipping qualifications and completing pre-audits and mid-process reporting.③Collaborated with the sales department to identify sales leads and recommended logistics value-added products to eligible customers.