Acted as Lead on General Liability design and configuration, which is the company’s largest product lineConfigured company deviations and extensions as related to screens, rating rules and formsPerformed quality control on vendor’s configuration of extensions on two Liability product linesWorked with SMEs, PMO team and vendor to gather business requirements for General Liability, Automobile and Umbrella products including rating, underwriter referrals, forms and processesAssisted in writing and review of Solution Blueprint and specs for all product lines Performed quality control of vendor’s base ISO productProvided feedback to vendor related to interpretation of ISO rulesOpened bugs and performed regression testing when bugs were resolvedProvided assistance to various business units on issues related to statistical requirements, compliance filings, and procedures.

Contributed to a project aimed at upgrading and integrating the claims processing system across multiple platforms. The objective was to enhance CRM for the auto insurance division by providing real-time services and monitoring. This involved consolidating disparate systems into a cohesive environment, enabling remote access via a web interface, and maintaining the supporting infrastructure for optimal system performance.

Focused on gathering business requirements and collaborating with IT business system analysts and development teams to deliver effective SAP S4 HANA solutions. I supported a SOX-compliant BI reporting environment and implementation of SAP Ariba Procure-to-Pay (P2P) module for a global aerospace client, successfully automating purchasing and invoicing workflows, ensuring compliance standards were met. Configured compliance-driven approval workflows, automated supplier management processes, and provided post-go-live support. Conducted comprehensive training sessions for end-users, driving adoption and operational excellence across procurement teams., I developed specification documentation, end-user training materials, procedures, and reports, and facilitated software and process documentation to ensure clear communication.