Austin Tam Email and Phone Number

- Optimized unit test suite execution time by 50% using parallel test execution and resource loading on Github- Transferred and revised 15 fully end to end tests from BrowserStack to Cypress for improved efficiency- Implemented a tailored workflow in Github Actions for seamless integration of end to end testing in CI/CD pipeline- Performed manual testing on new changes to features and ensured no defects were introduced to product

- Developed a Python based API testing framework with over 50 tests using Pytest- Automated daily API and regression tests by setting up Jenkins jobs in a CI/CD pipeline- Onboarded 3 new junior hires and co-ops into the team- Collaborated with development teams to ensure proper automation coverage for current and future features

- Worked 1-on-1 with businesses in multiple areas across the city to improve digital presence through tools such as Google My Business, Meta, and WordPress- Provided knowledge and awareness of various digital tools and topics including Meta Ads, Amazon selling, eCommerce, cybersecurity, and more- Assisted with Shopify's ShopHERE program to enable small businesses to start an eCommerce store

As a Customer Service Representative, I was responsible for being the point of contact for fielding any questions and concerns that customers had. I had cashier responsibilities such as helping customers pay for their parking, and also maintenance duties such as making sure the parking lots were clean and safe, as well as fixing any of the electronic machines on site if there were any problems.Since this role is a customer facing role, one of the challenges I had was to adapt to all of the unique problems that occurred each day.Success that I had in this role included providing one-on-one training to dozens of new Customer Service Representatives,