Desktop Support Specialist
Current
Jul 2024 - Present
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Austin Vise Email & Phone Number
Desktop Support Specialist for Apple Marcom @ Alt Systems
at
ALT Systems
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Desktop Support Specialist for Apple Marcom @ Alt Systems
Location
San Bruno, California, United States
Company size
Who is Austin Vise? Overview
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Quick answer
Austin Vise is listed as Desktop Support Specialist for Apple Marcom @ Alt Systems at ALT Systems, a company with 44 employees, based in San Bruno, California, United States. AeroLeads shows a matched LinkedIn profile for Austin Vise.
Austin Vise previously worked as Desktop Support Specialist at Alt Systems and Genius Admin at Apple. Austin Vise studied at University Of Houston.
Company email context
Email format at ALT Systems
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ALT Systems
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Profile bio
About Austin Vise
With over 9 years of experience in the Apple ecosystem, I am a skilled Support Specialist who strives to provide excellence in customer support, troubleshooting, and repair of all Apple products. I am certified in diagnosing and fixing all macOS, iOS, watchOS, tvOS, and Beats devices, and I have participated in a Career Experience as an IT Desktop Support for Apple's Marcom team. I am motivated by Apple's mission to create products that enrich people's lives, and I seek to contribute to the company's culture of innovation, collaboration, and diversity.In my current role as a Genius at Apple, I provide mentoring and support to assist others in technical expertise and customer service. I have a quarterly Team Member Score of 98 and a Store NPS of 85, reflecting my dedication and professionalism. I was also the first to volunteer and participate in supporting AppleCare support during the Covid lockdown as a Tier 2 iOS Advisor, providing support for nine months. I have demonstrated my ability to learn with ambiguity, adapt to changing environments, and work with diverse teams and customers. I have strong skills in iPhone Repair, Software Support, and Mobile Operating Systems, as well as in communication, problem-solving, and collaboration.
Current workplace
Austin Vise's current company
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Alt Systems
7 roles
Austin Vise work experience
A career timeline built from the work history available for this profile.
Genius Admin
Feb 2024 - Jul 2024
Genius
- Providing excellence in customer support. Current quarterly Team Member Score of 98 and Store NPS of 85.
- First to volunteer and participate in supporting AppleCare support during Covid lockdown as a Tier 2 iOS Advisor. Provided support for nine months.
- Providing mentoring and support to assist others in technical expertise and customer service.
- Certified in diagnosing and troubleshooting all macOS, iOS, watchOS, tvOS, and Beats products.
- Certified in repairing all macOS and iOS devices.
Mar 2019 - Feb 2024
Desktop Support
-Participated in a Career Experience, supporting Apple’s Marcom as IT Desktop Support. -Managed Zendesk tickets, averaging 20 resolved tickets a week, with 100% CSAT and 33% response rate-Provided in person help desk support on-site as well as remotely.-Onboarded employees on-site and remote. Providing equipment, assisting in setup and configuration, and.
Jan 2023 - Jun 2023
Technical Expert
- Repairing relationships and devices. Mentoring others.
- Certified to repair iOS devices.
- Trailblazing the genesis of a new role, learned with ambiguity and helped formulate the role throughfeedback, including corporate focus groups.
- Continued to support business outside of the typical expectations by diagnosing andtroubleshooting macOS devices.
Mar 2017 - Mar 2019
Technical Specialist
- Excelling in customer support satisfaction, repairing relationships.
- Certified in Diagnosing and Troubleshooting all iOS, tvOS, macOS and watchOS devices.
- Achieved and maintained an exceedingly high NPS score in customer satisfaction.
- One of two specialists that became successfully certified in macOS and was able to further supportthe business outside of the typical role.
Mar 2015 - Mar 2017
Information Technology System Administrator
Managed Infrastructure and Administrative Support for Corporate and Field Offices in Southeast Texas
Nov 2011 - Nov 2012
Team & coworkers
Colleagues at ALT Systems
Other employees you can reach at altsystems.com. View company contacts for 44 employees →
EV
Ekaterina Voskresenskaya
Colleague at Alt SystemsHo Chi Minh City, Vietnam, Viet Nam
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GF
George Ferch V
Colleague at Alt SystemsLos Angeles County, California, United States, United States
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SH
Shushan Hakobyan
Colleague at Alt SystemsUnited States, United States
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KF
Kevin Frand
Colleague at Alt SystemsLos Angeles Metropolitan Area, United States
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TM
Terry Marshall
Colleague at Alt SystemsBurbank, California, United States, United States
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CM
Connor Munger
Colleague at Alt SystemsSoquel, California, United States, United States
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RM
Richard Mckernan
Colleague at Alt SystemsLos Angeles Metropolitan Area, United States
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RH
Ryan Hewitt
Colleague at Alt SystemsSan Francisco Bay Area, United States
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MM
Maraiya Mcfadden
Colleague at Alt SystemsLos Angeles Metropolitan Area, United States
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PF
Peter Fuller
Colleague at Alt SystemsNew York, New York, United States, United States
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Ekaterina Voskresenskaya
Colleague at Alt SystemsHo Chi Minh City, Vietnam, Viet Nam
View →
GF
George Ferch V
Colleague at Alt SystemsLos Angeles County, California, United States, United States
View →
SH
Shushan Hakobyan
Colleague at Alt SystemsUnited States, United States
View →
KF
Kevin Frand
Colleague at Alt SystemsLos Angeles Metropolitan Area, United States
View →
TM
Terry Marshall
Colleague at Alt SystemsBurbank, California, United States, United States
View →
CM
Connor Munger
Colleague at Alt SystemsSoquel, California, United States, United States
View →
RM
Richard Mckernan
Colleague at Alt SystemsLos Angeles Metropolitan Area, United States
View →
RH
Ryan Hewitt
Colleague at Alt SystemsSan Francisco Bay Area, United States
View →
MM
Maraiya Mcfadden
Colleague at Alt SystemsLos Angeles Metropolitan Area, United States
View →
PF
Peter Fuller
Colleague at Alt SystemsNew York, New York, United States, United States
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1 education record
Austin Vise education
-
University Of Houston
FAQ
Frequently asked questions about Austin Vise
Quick answers generated from the profile data available on this page.
What company does Austin Vise work for?
Austin Vise works for ALT Systems.
What is Austin Vise's role at ALT Systems?
Austin Vise is listed as Desktop Support Specialist for Apple Marcom @ Alt Systems at ALT Systems.
Where is Austin Vise based?
Austin Vise is based in San Bruno, California, United States while working with ALT Systems.
What companies has Austin Vise worked for?
Austin Vise has worked for Alt Systems, Apple, and Lucas Energy, Inc..
Who are Austin Vise's colleagues at ALT Systems?
Austin Vise's colleagues at ALT Systems include Ekaterina Voskresenskaya, George Ferch V, Shushan Hakobyan, Kevin Frand, and Terry Marshall.
How can I contact Austin Vise?
You can use AeroLeads to view verified contact signals for Austin Vise at ALT Systems, including work email, phone, and LinkedIn data when available.
What schools did Austin Vise attend?
Austin Vise studied at University Of Houston.
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