• On site and remote desktop support for all marketing teams at Apple including executive support.• Utilize Jamf Pro to manage the department’s 3000+ device’s security and configurations.• Prepare new hire machines with in house DEP builds.• Input all incoming and outgoing purchased hardware/software with our inventory database systems.

As a Suite Attendant I communicate with the heads of major Silicon Valley companies in regards to their needs and desires for the attending event. I set up suites for food and beverage orders as well as take orders and collect payments. The main goal of a suite attendant is to ensure guests happiness during their stay and provide any food and beverage needs for them and their guests.

• Responsible for exceeding YoY goals on multiple business accounts while maintaining their relationship happiness with Apple.• Develop strategy for team engagement, call campaigns and events in partnership with teams across the market• Mentor peers to create a culture of collaboration that deepens relationships with each other and customers.•Responsible for driving new business contacts and revenue with the technical support team of a Apple Retail Store.

Quickly diagnose product issues while explaining the proper solutions for each customers needs. Troubleshoot and repair customers hardware and software issues.Multitask with various customer needs and job tasks.Be a leader and resource for my team and store.

• Responsible for distribution and management of mobile devices (Easy Pay, iPhones, in-store use computers) • Collaborates with other teams across Apple and external vendors to prioritize and complete projects.• Communicates and supports preservation and small works vendor activity within the store.• Organizes Facility and Service Channel schedules to ensure minimum team and business disruption.• Assists management team with administrative day-to-day duties.• Assists with planning hiring events and scheduling Market Core.• Schedules travel and supports expense training for team member needs.

Work alongside the In Store Guest Trainer (ISGT) and Manager to facilitate hiring events, train new/existing employees on new initiatives, and help foster individual growth among my peers.

As a Genius Admin I am constantly aware of the flow of business within an Apple store. I prioritize repairs, order parts, keep in direct contact with customers about their repairs, resolve problems with Apple Care and my family room leads, and develop a model of success that is strived for everyday. Being a Genius Admin means being thorough, structured, and willing to lead a team of highly skilled individuals. Genius Admins are the key to an efficient and organized family room. They help maintain the Genius Room as a highly organized, functional, optimal space to work.

As a Family Room Specialist (FRS) you are cross-trained to support the Genius Bar for mobile and mac appointments, perform Data Migrations, deliver Personal Training sessions, and support on point roles.