Connor Munger Email & Phone Number

Soquel, Ca, Us

Sunnyvale, California, United States

Watsonville, California, United States

- Organized the safe and rapid distribution of over 20,000 Chromebooks and Windows devices and 4000 hotspots for staff and students at 34 sites during the onset of the COVID-19 pandemic.- Created interactive cross-database reports to document the utilization and management of 24,000+ distributed devices to streamline work for administration and school site technicians.- Led Technology Department technical training on new software and procedures.- Supervised the timely resolution of… Show more - Organized the safe and rapid distribution of over 20,000 Chromebooks and Windows devices and 4000 hotspots for staff and students at 34 sites during the onset of the COVID-19 pandemic.- Created interactive cross-database reports to document the utilization and management of 24,000+ distributed devices to streamline work for administration and school site technicians.- Led Technology Department technical training on new software and procedures.- Supervised the timely resolution of service desk tickets for end-users via telephone, email, and on-site meetings.- Provided regular support for district software and productivity applications, including, but not limited to; Active Directory, Jamf Pro, Windows, Mac OSX, MS Office, Synergy SIS, Google Admin, Airwatch, and LightSpeed Relay. Show less

Santa Cruz, California

- Managed technology needs and balanced time between seven primary and secondary sites.- Assisted in the planning and installation phase of a complete LAN upgrade at school sites by documenting MDF/IDF layouts, switch configurations, routing, and subnets.- Maintained excellent documentation on ticket resolutions for district systems and procedures as well as evaluated methods to improve service and prevent future issues and downtime.- Organized confidential Student Information… Show more - Managed technology needs and balanced time between seven primary and secondary sites.- Assisted in the planning and installation phase of a complete LAN upgrade at school sites by documenting MDF/IDF layouts, switch configurations, routing, and subnets.- Maintained excellent documentation on ticket resolutions for district systems and procedures as well as evaluated methods to improve service and prevent future issues and downtime.- Organized confidential Student Information System queries based on District Office and support staff requirements in a timely manner. Show less

Alpine, Ca

- Collaborated with the Superintendent and District Office to efficiently design and carry out new technology projects within district specifications and budget criteria.- Managed a complete wireless upgrade and modernization by installing 175 wireless access points at six district locations and configuring both LAN and WAN networks to support cohesive networking district-wide.- Directed the complete overhaul of the district's email system by modifying 2,000 user accounts and… Show more - Collaborated with the Superintendent and District Office to efficiently design and carry out new technology projects within district specifications and budget criteria.- Managed a complete wireless upgrade and modernization by installing 175 wireless access points at six district locations and configuring both LAN and WAN networks to support cohesive networking district-wide.- Directed the complete overhaul of the district's email system by modifying 2,000 user accounts and constructing new organizational units for more efficient communication.- Managed and maintained district servers, including the DNS server, Google Cloud Print, LightSpeed Web Filter, generic File Transfer Protocol servers, and classical print servers.- Supported a mixture of 500 Windows (7, 8.1, 10) computers, 800 Chromebooks, 130 Macs, 100 iPads, and 40 printers by performing routine maintenance and repairs, including setup, imaging, patches, updates, and other software deployments. Show less

Greater San Diego Area

- Provided excellent customer service while ensuring the smooth operation of IT infrastructure at a K-12 charter school- Administrated 1,400+ student and staff accounts through Google Admin and Active Directory- Oversaw the upkeep and repairs of 1,000+ on-site computers, projectors, printers, security cameras, and phones- Thoroughly documented the maintenance and deployment of 17 Chromebook and 6 Windows Carts (600+ Chromebooks, 200+ Dell Laptops)- Troubleshooted problems and… Show more - Provided excellent customer service while ensuring the smooth operation of IT infrastructure at a K-12 charter school- Administrated 1,400+ student and staff accounts through Google Admin and Active Directory- Oversaw the upkeep and repairs of 1,000+ on-site computers, projectors, printers, security cameras, and phones- Thoroughly documented the maintenance and deployment of 17 Chromebook and 6 Windows Carts (600+ Chromebooks, 200+ Dell Laptops)- Troubleshooted problems and managed updates in 3 computer labs (2 Windows, 1 Mac)- Designed and orchestrated the roll-out of a new library database system- Maintained organization, documented changes, and conducted cable patching in 4 large server rooms Show less

San Diego

- Installed and repaired Dish equipment by installing satellite dishes, running cables, and configuring software- Provided excellent customer service by arriving on time and ensuring customer was comfortable with the installation steps - Managed van inventory and coordinated route with warehouse and supervisor staff- Explained and sold company services and products in order to contribute to a valuable customer experience

- Gave assistance and directions to campus visitors in a cheerful and helpful manner using interpersonal and verbal communication skills- Organized traffic flow in the UCLA Medical Center and UCLA Campus parking lots

Bachelor Of Arts (B.A.), History

Associate Of Science - As, Computer Networking And System Administration