• Acts as a trusted strategic advisor to a portfolio of 11 Enterprise level clients, with a total book of business equal to $3.2M• Responsible for client renewals, retention, and net retention targets for customers• Actively identifies, flags, and collaborates on upsells and renewal opportunities to drive incremental revenue growth in partnership with Account Management team• Drives feature adoption by building a shared success plan with customers, providing strategic guidance, enablement, and day-to-day advice to help hit key business objectives with Braze platform• Demonstrates expert product knowledge and creatively applies to customer use cases• Leverages industry, vertical, and business knowledge to actively aid the customer decision-making process• Maintains ongoing regular contact with customers via ad-hoc communications, regular check-ins, Braze events, and Executive Business Reviews• Consistently cultivates positive customer sentiment by building strong relationships with key stakeholders across various customer teams

• In charge of cataloging, photographing, and advertising inventory for online sale through Reverb.com• Responsible for receiving inventory and, if necessary, creating new SKUs through AIMS 360 for new inventory• Utilizes an extensive knowledge of musical instruments and equipment to assist potential customers in the sale of an instrument or accessory

• Taught private music lessons for a variety of musical instruments for students of all ages and skill levels• Directed, supervised, and provided material for student "collectives" of various skill levels• Organized and arranged music for live performance

• Responsible for planning events to spread awareness of Sonoma State's Music Education program• Formed and oversaw a specialized committee and delegated work accordingly for various projects and events• Managed the club's social media accounts

• Assisted the music faculty with various projects including organization of a music library, practice room key card distribution, practice room maintenance, and program event advertising

• Responsible for communicating with schools and institutions on behalf of a test-taker to resolve any issues that prevented a test-taker from taking their online exam• Followed up with test-takers on their experience with ProctorU to determine how we could improve our services

• Worked with potential test-takers to determine if they were eligible to take remote tests with our company• Aided in any troubleshooting needed to prepare the test-taker for remote testing