*all experience below is culminated across my 4 years with Sonder*- Attained the highest guest satisfaction rating across all Sonder markets for 2021 with a CSAT average of 4.7/5.- Established, nurtured, and maintained strong relationships with multiple vendor relationships.- Facilitated the annual budget development, operational processes, and strategic business goals, devising tailored proposals for increased efficiency, and reducing operating costs.- Oversaw a team of 15 direct reports across a 350+ unit portfolio.- Reviewed and analyzed city data utilizing SQL to identify and fix inefficiencies’ in the daily operations quickly.- Recruited, interviewed, mentored, and supported hospitality agents ensuring performance is in accordance with established standards and values.- Collaborated with cross-functional partners to develop the right tools and systems needed to support scale.- Scoped and implemented operations improvement projects for the team, leading cross-functional initiatives, analyzing performance data, and holding stakeholders accountable.

- Supported and managed daily field operations fleet of 15+ vehicles and bicycles to ensure on-time pick up and care of items.- Delivered expertise and input in developing warehouse operations to ensure efficiency.- Quickly triaged incoming and escalated calls when necessary, providing exemplary customer service skills, both onsite with customers and in follows-ups over the phone. - Ensured work environments were safe by following necessary safety rules and guidelines.

- Orchestrated the sustainment of the satellite and radio communications terminal, and ensured 100% accountability through regular testing, repair, and maintenance. - Diligently calibrated and aligned components through the utilization of diverse instrumental bases and equipment.- Developed and utilized expertise on-site operations for the new work center airman to ensure qualification level compliance with current and forecasted functional needs.- Achieved the highest rating by D.I.S.A for bi-annual shop inspection.