Austin Baker Email & Phone Number

Bonney Lake, Wa, Us

Greater Seattle Area

Auburn, Washington, United States

• Assist with the initial scoping and implementation of Zones ServiceNow instance to go live with a minimum viable product.• Scope, design, develop, and configure Zones ServiceNow instance to support expanding business processes within the Customer Service Management application.• Administer the Knowledge Management application to ensure accuracy and availability of key business process documentation.• Manage user subscription allocations to ensure licensing compliance.• Handle daily ad-hoc reporting, dashboard, and case management requests from internal and external users via the ITSM and Change Management applications.

Auburn, Washington, United States

Responsible for routing requests from major clients to support team members and following up on client requests to ensure SLA standards are being met. Compiling and sending large reports to major clients. Assisted in the knowledge gathering and integration of Servicenow for the organization.

Centralia, Wa

Direct subordinate to the Operations Coach. Providing quality zone charts over a week in advance to gain visibility of holes in sales floor coverage that need to be addressed. Ordering supplies is a big responsibility. Without key supplies like register bags, normal business operations are interrupted. Through a streamlined approach to supply ordering, no business dependent supplies have ever been exhausted. Managing new availability agreements and new time-off requests is an ongoing task. Each week a report has to be pulled multiple times to keep all employees in line with the district expectation of “No Overtime”. During a time there was no Operations Coach, more responsibility fell on other leaders, arousing the opportunity to expand skill-base. Hiring became an added responsibility. Conducting phone screenings, interviews, new hire paperwork, and training delivered critical experience needed to grow. Those times also presented the opportunity to learn how to write a schedule and keep it in line with forecasted payroll metrics without violating any availability agreements.

Auburn, Wa

Consistently trained and developed fellow athletes in regards to product and service. By having the freedom to self-govern, it allowed the needs of the athletes to become priority. The Pro bridges the gap between athletes and leaders and has to be approachable from the athlete perspective. Led the charge to achieve the standards Nike set around digital experience. By analyzing survey scores, assistance could be given to leaders showing them what behaviors needed to be coached heavier than others at times.

Auburn, Wa

Lateral slide into Operations while still running equipment. Gradually trained others and stepped away from equipment to take care of new responsibilities. Being elevated over a team presented the opportunity to have coaching conversations to unify the team and bring consumers a standard of service.

Auburn, Wa

Promoted to oversee the equipment department. On average the department was contributing 3% to the store’s sales. After streamlining the organization in the stockroom and stressing on the team the importance equipment can have on sales, the department delivered a 5% contribution to the store sales.

Auburn, Wa

Being the face of the business meant that servicing consumers was the first priority. Management knew they could ask for anything to be done from ringing to taking shipment and it would get done.

Bachelor Of Science (Bs), Business - It Management

3.5

Earned prerequisites to qualify for Wester Governors University.