•Managed client accounts at a high-volume call center and transferred calls to different departments•Analyzed client's data to determine possible solutions while navigating through multiple windows and portals•Provided accurate and timely market information and following up with client requests•Fulfilled client obligations and provided critical support to other departments when necessary

•Create instant rapport, build, and maintain client relationships to successfully sell vehicles valued from $5K up to $120K.•Develop evolving sales strategies and set challenging personal goals to ensure top performance. •Maximize sales by regularly connecting with clients and building relationships with prospective customers; promote new vehicles and keep informed of upcoming sales events.•Utilize client approach to assess client needs and wants and demonstrate how the product's features benefit their needs.•Ensure a satisfying experience for each client from initial meeting through delivery.•Keeping up to date with current industry trends.

•Created financial reports by collecting, analyzing, and summarizing account information•Maintained historical records by filing documents •Prepared daily and weekly sales projections utilizing Microsoft Excel•Contributed to team effort while accomplishing driven results