Austin Davey Email & Phone Number

Newcastle-Upon-Tyne, England, United Kingdom

Responsible for ensuring customer success and satisfaction, I am a dedicated partner for our key accounts, discovering business needs and challenges, to create strategies to adopt appropriate elements from the portfolio of Minitab solutions with real ROI. Regular meetings mean an account at risk is identified so a path to safety is created/delivered, and helps us deliver true value via focused improvements to the quality, effectiveness and efficiency of our processes. Where appropriate I provide opportunities for customers to celebrate their success via case studies, articles, or speaking at events.I support the sales team proactively iterate throuh our Customer Engagement Lifecycle to retain existing business and to drive growth, identifying potential customer up-sell and cross-sell opportunities and partnering with the customer and with sales to secure the benefits from that new business.I actively maintain and enhance the product knowledge gained from my earlier experience, work on a small portfolio of projects, and continue to support other teams and initiatives where it adds value to do so.

Newcastle Upon Tyne, United Kingdom

Helping businesses increase efficiency through smart solutions analytics:A domain expert in Minitab products, solutions, and services, I work with our customers and partners to develop and deliver solutions that meet needs and exceed expectations.

Newcastle Upon Tyne, United Kingdom

Applying product expertise, I provided technical sales service and coaching to internal teams, partners, consultants - plus pre/post-sales support to customers. Regular customer meetings took place to match and present product solutions to their problems. I established links with product development teams to provide clear and rapid feedback to enhance and develop products.

Newcastle Upon Tyne, United Kingdom

As Account Manager I reported to our MD, trusted to work from a home-based office when that was still unusual, responsible for building and adding value to long-term relationships with our customers applying our software to their process and business improvement activities. Regions: island-of-Ireland, Northern UK/Scotland, and Nordics (DK/FI/NO). Later additions, Romania and the Middle-East.

Newcastle Upon Tyne, United Kingdom

I carried out consulting and training contracts, focused on Police, Telecommunications, Packaging, Automotive and Government sectors. Extensive application of Minitab and iGrafx packages to delivering in-full, on-time, as-budgeted, results. Inactive now, other than occasional pieces of work for clients where rapid response from suitably vetted person required.

Here, I managed a variety of 6-sigma, lean and kaizen projects to improve the business: included projects around customer complaint reduction, quality improvement, logistics, P&L loss-driver reduction, safety, and waste reduction.

(Aka Coates Screen Before The Takeover!)

Worked with variety of screen printing customers in the North of UK and Scotland to improve their print and pre-press processes, optimising results from our products.

Leeds, England, United Kingdom

Planned and project-managed implementation of ESF-funded degree programme delivered by University of Leeds and Leeds College of Technology.

(Aka Field Packaging Prior To Takeover)

Recruited as Materials Technologist, then promoted to Materials Development Manager.

Phd, Colour Chemistry

Bsc (Hons), Colour Chemistry

Computer Science, Chemistry, Physics, A-Levels

O-Levels