Manage and oversee 25 coworkers and 3 managers handling the operations of local home deliveries, and the Click & Collect service, a part of the fulfillment operations.•Maintain proper outflow of orders utilizing/analyzing truck capacity, load out times, maximizing efficiency.•Increased operations to 3-4 times the normal volume of Click & Collect curbside pickup and local home deliveries during the COVID-19 lockdown.•Implemented the store rollout of IKEA's Click & Collect service in 2018.•Led a project to renovate the store for the Click & Collect rollout, expanding and showcasing home furnishing expertise to the customer service area.

•Developing strategic business account plans for existing customers within my portfolio including; forecasting, growth opportunity identification, and pro-active action planning.•Creating and maintaining lasting relationships with businesses through customer service. Developing connections with organizations at all levels including; senior executives, end users of the product, and repurchase decision makers.•Developing marketing strategies to increase the number of business clients and b2b sales within the retail, hospitality, restaurant and office industries.•Identifying opportunities for growth, new business relations to structure proposals working with internal support functions and negotiating terms. Creating service agreements between departments to ensure successful completion of daily operations and orders.•Provide business solutions to small, medium and large sized companies.•Assist in store/office designs•Coordinate volume orders from supplier to shipping companies to businessesOver 1.8 million dollars in sales in my first fiscal year.

• Aid customers in their design and ordering process• Design and order custom counter tops• Implement new appliances into pre-existing designs• Act as a liaison between customers and kitchen installers

• Created and implemented Co-worker Operations Schedule. Distributed and utilized among department workers.• Oversaw sales and operational communications. Duties included point of sales planning, product merchandising, goods flow management, and promotions implementation.• Strong understanding for consumer level sales and operational management.