▫ Supervised logistics & on-site teams of 20+ during daily operations of the largest vaccination sites on Vancouver Island & the Gulf Islands▫ Implemented creative, forward-thinking procedures to improve client satisfaction by over 25%▫ Developed innovative clinic expansion plans alongside management to result in a decrease in customer complaints by 50%

▫ Created more than 20 comprehensive material & tool specification guides based on ASME/ANSI standards & gathered field requirements▫ Oversaw 11 construction projects in the field as they related to the Engineering Department▫ Facilitated discussion in a 6-member cross-functional team using accomplished communication skills to gather project requirements▫ Approved vital materials & PPE stock during the COVID-19 pandemic, reducing lead time by 50%

▫ Directed nightly kitchen operation including management of kitchen supply and over 10 staff▫ Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation, and safety

▫ Interfaced with a 20-person team of analysts & developers to determine a comprehensive list of requirement specifications for new applications▫ Successfully led over 100 presentations and training sessions for bothtechnical and non-technical teams, simplifying complex technical concepts forbetter understanding and engagement▫ Created workflow diagrams and Gantt charts to demonstrate developmentprocesses and timelines and decrease time wastage by 15%

▫ Interacted with customers to assist them with product suggestions and returns, while decreasing negative store feedback by 15%▫ Tracked inventory and ordered merchandise and supplies according to company needs to increase sales by over 5%