Austin Freeman Email and Phone Number
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Austin Freeman personal email
As a Product Analyst supporting the Omni Portfolio at DICK’S Sporting Goods, I focus on leveraging data-driven insights to drive product development and optimize our Athlete Care Technology. In close collaboration with product managers, designers, and engineers, I help ensure our home grown products align with strategic priorities of our business stakeholders.I am passionate about solving problems with data, making informed decisions, and continuously improving processes. Through a combination of technical knowledge, collaboration, and a user-centered approach, I aim to create impactful products that exceed expectations and support our long-term success.
Dick'S Sporting Goods
View- Website:
- dickssportinggoods.com
- Employees:
- 31862
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Product Analyst I - Omni, Athlete Care TechnologyDick'S Sporting GoodsCanonsburg, Pa, Us
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Product Analyst I - Omni, Athlete Care TechnologyDick'S Sporting Goods Aug 2024 - PresentCoraopolis, Pa, Us• Leads data-driven analysis and strategy execution to support product development, aligning solutions with business goals and customer needs across the Omni, Athlete Care Technology portfolio.• Partners with cross-functional teams to define technical requirements, ensure data accuracy, and drive product innovation through insights and collaboration.
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Sr. Ecomm Experience Strategist - Athlete EngagementDick'S Sporting Goods May 2023 - Aug 2024Coraopolis, Pa, Us• Owns the customer service chat channel from a strategic leadership, operational oversight, technology, and innovation standpoint.• Executes data-driven strategy development and execution, optimizing customer service quality and efficiency, reducing costs, and strengthening vendor relationships.
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Ecomm Experience Strategist - Athlete EngagementDick'S Sporting Goods Oct 2021 - May 2023Coraopolis, Pa, Us• Implemented innovative chat strategies, boosted containment rates, improved customer satisfaction, and increased sales conversion.• Analyzed customer feedback and operational data to pinpoint and resolve customer service pain points, significantly decreasing customer complaints and improving life time value.
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Ecommerce Omnichannel CoordinatorDick'S Sporting Goods Jan 2019 - Oct 2021Coraopolis, Pa, Us• Oversaw relationships with 125+ retail companies as part of DSG’s Vendor Direct to Consumer fulfillment channel.• Led strategic initiatives such as the implementation of Source Aware for 300+ vendors, improving estimated delivery accuracy by +423 BPS and athlete satisfaction by over +785 BPS.
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Export CoordinatorFr. Meyer'S Sohn | Fms May 2018 - Jan 2019Hamburg, De• Managed over 480 major sea freight shipments from the United States, overseeing the entire process from initial acquisition to final delivery, while also maintaining key stakeholder relationships with 6 of the top 7 largest container shipping companies worldwide.• Oversaw the strategy and optimization of the Georgia-Pacific account, the largest account managed by FMS North America, ensuring efficient operations and strategic growth.
Austin Freeman Skills
Austin Freeman Education Details
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Lebanon Valley CollegeBusiness Administration
Frequently Asked Questions about Austin Freeman
What company does Austin Freeman work for?
Austin Freeman works for Dick's Sporting Goods
What is Austin Freeman's role at the current company?
Austin Freeman's current role is Product Analyst I - Omni, Athlete Care Technology.
What is Austin Freeman's email address?
Austin Freeman's email address is au****@****ods.com
What schools did Austin Freeman attend?
Austin Freeman attended Lebanon Valley College.
What skills is Austin Freeman known for?
Austin Freeman has skills like Social Media, Physical Inventory, Retail, Windows, Sales, Microsoft Powerpoint, Communication, English, Vendor Management, Google Docs, Mac, Microsoft Office.
Who are Austin Freeman's colleagues?
Austin Freeman's colleagues are Jess Corwin, Ray Lynn, Nicole Hickman, Amy Martinez, Cherie Redding, Breon Taylor-Frazier, Alexis Engel.
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