Austin Gerwig Email & Phone Number

San Marcos, California, United States

Oversaw the day to day operation of an account management team focused on delivering fast and flawless service for America’s leading producer of Microgreens and Edible Flowers. -Implemented customer service standards to improve client relations-Directly managed large accounts such as Sysco, US Foods, Baldor and Sprouts to ensure their business needs were met on a daily basis-Creatively resolved logistical issues such as product shortages and delivery delays -Created and… Show more Oversaw the day to day operation of an account management team focused on delivering fast and flawless service for America’s leading producer of Microgreens and Edible Flowers. -Implemented customer service standards to improve client relations-Directly managed large accounts such as Sysco, US Foods, Baldor and Sprouts to ensure their business needs were met on a daily basis-Creatively resolved logistical issues such as product shortages and delivery delays -Created and maintained customer reports for the Executive team -Assisted in the implementation of a new CRM (NetSuite) Show less

United States

Managed and directed an 11-person team of Customer Service Representative (CSRs) that operated in two locations on a 7-day per week schedule in a highly regulated industry. Navigated staffing demands including hiring and training a high-quality staff for both locations. Highly proficient in NetSuite. - Created and delivered new-hire training program for CSRs shortening the gap between hiring and being independent contributors -Effectively resolved all customer escalations… Show more Managed and directed an 11-person team of Customer Service Representative (CSRs) that operated in two locations on a 7-day per week schedule in a highly regulated industry. Navigated staffing demands including hiring and training a high-quality staff for both locations. Highly proficient in NetSuite. - Created and delivered new-hire training program for CSRs shortening the gap between hiring and being independent contributors -Effectively resolved all customer escalations according to company policy -Created Standard Operating Procedures and held my team accountable to them -Resolved delivery issues and maintained detailed record keeping for all delivery claims -Responsible for monthly “Zero-Cost Reports” tracking product defects and lost deliveries for accounting-Implemented CSR KPIs as a tool to track quality, identify training issues, and establish objective metrics to improve customer satisfaction -Trusted with access codes to open and secure the facility -Worked directly with the CEO & other department managers to improve company wide processes Show less

United States

Provided key support to the Customer Service Manager for customer escalations, staff training for CSRs that operated in two locations (San Diego & Nashville) 7-day per week while continuing to excel at answering incoming calls, emails, and processing inbound orders. Highly proficient in NetSuite.

San Diego, California

Responded to incoming wholesale inquiries for firearms, Glockstore’s specialty line of aftermarket products, custom options, and concealed carry apparel for qualified dealers. Managed and maintained dealer accounts. Attended Shot Show 2020 establishing 400+ sales leads. Exceeded 2019 sales goal by 182%

San Diego, California

Fallbrook, Ca

As part of our family-owned organic farm, I provide seasonal support in all phases of the fruit packing from sizing, quality inspection and final pack. at DeVine, I am gaining an understanding of how to be a valuable utility player, and the importance of learning the business at all levels.

Apprenticeship - Banking On Myself, Business, Management, Marketing, And Related Support Services

Praxis is a

Education record