Customer Care Team Lead
Current
Jul 2023 - Present
AeroLeads people directory · profile
Austin Shepard Email & Phone Number
Customer Care Team Lead at Wix.com
at
Wix
1 work email found
@wix.com
4 phones found area 319
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Care Team Lead at Wix.com
Location
Cedar Rapids, Iowa, United States
Company size
Who is Austin Shepard? Overview
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Quick answer
Austin Shepard is listed as Customer Care Team Lead at Wix.com at Wix, a company with 4408 employees, based in Cedar Rapids, Iowa, United States. AeroLeads shows a work email signal at wix.com, phone signal with area code 319, and a matched LinkedIn profile for Austin Shepard.
Austin Shepard previously worked as Customer Care Team Lead at Wix and Global Customer Care Operations Manager at Wix.Com. Austin Shepard holds Bachelor Of Applied Science (Basc), Business Administration And Management, General from Kaplan University.
Company email context
Email format at Wix
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*@wix.com
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AeroLeads found 1 current-domain work email signal for Austin Shepard. Compare company email patterns before reaching out.
Profile bio
About Austin Shepard
As an experienced leader, I have honed my strong leadership skills to efficiently drive projects forward. I am exceptional at organizing and problem-solving, with a deep understanding of web-based products.Additionally, my ability to support global, multicultural teams is second to none, thanks to my excellent oral and written communication skills. I take pride in my ability to navigate complex challenges with ease, and am always looking for new ways to streamline processes and drive efficiency.Whether it's leading a team or collaborating with others, I am committed to delivering exceptional results every time.
Listed skills include Customer Service, Coaching, Microsoft Office, Payroll, and 15 others.
Current workplace
Austin Shepard's current company
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11 roles
Austin Shepard work experience
A career timeline built from the work history available for this profile.
Global Customer Care Operations Manager
Current- Support our organizational changes and monitor the completion of our strategic plans
- Oversee and run cross department projects and procedures
- Define and implement global workflows
- Verify that once decisions are made, they are executed properly
- Ensure that Customer Care’s priorities are aligned with Wix’s priorities
- Customer Care POC for other companies and teams at Wix according to areas of responsibility
Nov 2021 - Present
Customer Care Team Lead
- Mentored, advised and lead team members in their journey to best support Wix users
- Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals
- Led by example, by handling customer escalations with creative problem solving
- Contributed to the growth of our department by interviewing potential team members in our hiring process
- Influenced the way we support our users and improve it to make sure our users’ experience is the best possible
- Participated in global and cross company projects to improve our products and optimize our users’ experience
Sep 2020 - Nov 2021
Leadership | Customer Consultation And Care
Godaddy
- Help guide and direct a productive, high-energy and achievement orientedenvironment
- Manage performance and service goals as defined by the company
- Resource for consultants to develop excellent product/serviceknowledge and consultative skills
- Perform periodic training and information sessions to empower teams
- Motivate teams through continuous feedback and positive reinforcement
- Implement and provide in the moment coaching and developmentalfeedback to ensure consultants provide an exceptional customer experienceSPECIAL PROJECTS & ACCOMPLISHMENTSProduced the following results in New Revenue and.
Apr 2014 - Sep 2020
Consultant | Customer Consultation & Care
Godaddy
- Receive inbound calls from existing and potential customers
- Assist customers in establishing and enhancing their online presence
- Troubleshoot technical issues for Go Daddy products
- Review customer accounts, recommend and sell products/services
Jan 2013 - Apr 2014
Owner
Splash Events
Aug 2014 - Dec 2018
Business/Office Manager
- Researched and implemented electronic health records system
- Improved business exposure online and in the community:new web site; online business profiles; social media
- Manage business cash flow: budget; accounts payable/receivable; payroll
- Medical billing and coding:check patient benefits; submit electronic health insurance claims; post payments
Nov 2009 - Jan 2013
Accounts Receivable Specialist
Jul 2007 - Nov 2009
Internship/Office Assistant
Performance Therapies, Inc.
- Submitted electronic health insurance claims
- Posted payments to patient and carrier accounts
- Checked patient eligibility and benefits
- Greeted, checked-out, collected co-pays and scheduled patients
Apr 2007 - Jul 2007
Youth Sports Coordinator/Coach
Cedar Rapids Recreation Department
- Instructed children ages 4-12 in a variety of sports
- Supervised other coaches
- Addressed parent questions and concerns
- Created program schedules
- Created team rosters
Sep 2005 - Apr 2007
Concrete Finisher/Operator
Midwest Contractors Inc
- Supervised co-workers
- Trained new employees
- Operated back hoe and skid loader
- Finished concrete
May 2000 - Dec 2005
Team & coworkers
Colleagues at Wix
Other employees you can reach at wix.com. View company contacts for 4408 employees →
NH
Noam Heller
Colleague at Wix
Israel, Israel
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YB
Yaniv Ben David
Colleague at Wix
Hod Hasharon, Center District, Israel, Israel
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AS
Ariel Shoulman
Colleague at Wix
Tel Aviv District, Israel, Israel
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BB
Blablabla Blin
Colleague at Wix
Tel Aviv District, Israel, Israel
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IC
Idan Cohen
Colleague at Wix
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
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RA
Ron Ambar
Colleague at Wix
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
IV
Inna Vovchok
Colleague at Wix
Ukraine, Ukraine
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TS
Tamir Sher
Colleague at Wix
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
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VČ
Vilmantas Čepokas
Colleague at Wix
Lithuania, Lithuania
View →
OT
Oksana Tkachenko
Colleague at Wix
Kyiv, Kyiv City, Ukraine, Ukraine
View →
Noam Heller
Colleague at Wix
Israel, Israel
View →
YB
Yaniv Ben David
Colleague at Wix
Hod Hasharon, Center District, Israel, Israel
View →
AS
Ariel Shoulman
Colleague at Wix
Tel Aviv District, Israel, Israel
View →
BB
Blablabla Blin
Colleague at Wix
Tel Aviv District, Israel, Israel
View →
IC
Idan Cohen
Colleague at Wix
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
RA
Ron Ambar
Colleague at Wix
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
IV
Inna Vovchok
Colleague at Wix
Ukraine, Ukraine
View →
TS
Tamir Sher
Colleague at Wix
Tel Aviv-Yafo, Tel Aviv District, Israel, Israel
View →
VČ
Vilmantas Čepokas
Colleague at Wix
Lithuania, Lithuania
View →
OT
Oksana Tkachenko
Colleague at Wix
Kyiv, Kyiv City, Ukraine, Ukraine
View →
1 education record
Austin Shepard education
FAQ
Frequently asked questions about Austin Shepard
Quick answers generated from the profile data available on this page.
What company does Austin Shepard work for?
Austin Shepard works for Wix.
What is Austin Shepard's role at Wix?
Austin Shepard is listed as Customer Care Team Lead at Wix.com at Wix.
What is Austin Shepard's email address?
AeroLeads has found 1 work email signal at @wix.com for Austin Shepard at Wix.
What is Austin Shepard's phone number?
AeroLeads has found 4 phone signal(s) with area code 319 for Austin Shepard at Wix.
Where is Austin Shepard based?
Austin Shepard is based in Cedar Rapids, Iowa, United States while working with Wix.
What companies has Austin Shepard worked for?
Austin Shepard has worked for Wix, Wix.Com, Godaddy, Splash Events, and Byrnes Chiropractic.
Who are Austin Shepard's colleagues at Wix?
Austin Shepard's colleagues at Wix include Noam Heller, Yaniv Ben David, Ariel Shoulman, Blablabla Blin, and Idan Cohen.
How can I contact Austin Shepard?
You can use AeroLeads to view verified contact signals for Austin Shepard at Wix, including work email, phone, and LinkedIn data when available.
What schools did Austin Shepard attend?
Austin Shepard holds Bachelor Of Applied Science (Basc), Business Administration And Management, General from Kaplan University.
What skills is Austin Shepard known for?
Austin Shepard is listed with skills including Customer Service, Coaching, Microsoft Office, Payroll, Administration, Social Media, Powerpoint, and Accounts Payable.
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