- Delivers high-touch, customer-centric service to executive level members across the US, ensuring seamless product usage and ongoing satisfaction.- Acts as a primary point of contact, educating and supporting members on product/platform features, enhancing their experience with the “Core” service.- Drives customer retention through proactive issue resolution and tailored support, ensuring members achieve their desired outcomes.- Collaborates cross-functionally with internal teams to enhance member experience and contribute to strategic initiatives.- Leads and manages key projects supporting the “Core” service, contributing to process improvements that drive efficiency and satisfaction

- Assisted with volunteer events throughout New York City Metropolitan area (Street Tree Clean Ups, Compost Bagging Events with DSNY, Tabling Events)- Educated volunteers about the Sanitation Foundation and DSNY’s missions, recycling techniques, waste reduction methods, and other initiatives.

- Created positive and affirming environment for customers and teammates through energy and enthusiasm.- Assisted customers in finding and purchasing technical and lifestyle clothing.- Educated customers about clothing purposes, various uses, construction/materials, and environmental impact.- Supported manager and team in various beginning and end of day duties.

- Rehearsed and performed on multiple instruments for the summer season’s musical Godspell.- Assigned role of Music Captain, acting as a point of contact for musicians and the production team.- Collaborated closely with production team and fellow performers to execute the creative vision of the director.- Discussed and interacted with audience members through talk-backs.

- Mastered all coordinator levels quickly and developed a knack for efficiency within a fast-paced environment.- Trusted to take escalated/priority orders and frequently reached positive outcomes for brokers.- Connected with and formed partnerships with many appraisers and brokers.- Collaborated closely with colleagues, managers, and other departments through the Microsoft Teams platform.

- Taught classes of 20-30 college-aged adults. - Created, implemented, and assessed lessons at a collegiate level. - Focused on student success, utilizing a variety of in-person & online tools.

- Taught classes of 30-50 students at 7 different schools throughout Anchorage as a beginning band and middle school band teacher.- Created various instrument introduction presentations and taught instrument workshops for students and teachers.- Developed, implemented, and assessed lessons while fostering student success. - Taught all age levels from kindergarten to high school as a substitute teacher.

- Taught classes of 25 - 30 students from kindergarten to 6th grade through general music lessons.- Conducted band classes of 40 - 60+ students by grade level. - Co-taught Autism Spectrum Music Class of 3rd through 6th grade students. - Co-taught several after school music clubs, including a recorder ensemble and a bell choir. - Facilitated extra-curricular groups, such as Jazz Band, Middle School Honor Band, High School All-State Band, and Middle School Solo and Ensemble Groups. - Conducted the 7th grade Intermediate Band performances.