Austin Roach Email and Phone Number
Customer Experience professional with expertise in building strong relationships, driving product adoption, and ensuring client success through proactive communication and strategic support. Collaborative, solutions-focused, and experienced with SaaS platforms, I bring a unique blend of project management and creative problem-solving from my background in education and the arts.
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Member Experience Specialist; Member Experience AssociateChiefNew York, United States -
Core Health Specialist; Member Experience AssociateChief Sep 2022 - PresentNew York City Metropolitan Area- Delivers high-touch, customer-centric service to executive level members across the US, ensuring seamless product usage and ongoing satisfaction.- Acts as a primary point of contact, educating and supporting members on product/platform features, enhancing their experience with the “Core” service.- Drives customer retention through proactive issue resolution and tailored support, ensuring members achieve their desired outcomes.- Collaborates cross-functionally with internal teams to enhance member experience and contribute to strategic initiatives.- Leads and manages key projects supporting the “Core” service, contributing to process improvements that drive efficiency and satisfaction -
Volunteer And Outreach Associate (On-Call)Sanitation Foundation Apr 2022 - Sep 2022New York City Metropolitan Area- Assisted with volunteer events throughout New York City Metropolitan area (Street Tree Clean Ups, Compost Bagging Events with DSNY, Tabling Events)- Educated volunteers about the Sanitation Foundation and DSNY’s missions, recycling techniques, waste reduction methods, and other initiatives. -
Customer Experience GuidePatagonia Nov 2021 - Sep 2022Manhattan, New York, United States- Created positive and affirming environment for customers and teammates through energy and enthusiasm.- Assisted customers in finding and purchasing technical and lifestyle clothing.- Educated customers about clothing purposes, various uses, construction/materials, and environmental impact.- Supported manager and team in various beginning and end of day duties. -
Professional ActorCornwell'S Dinner Theatre May 2021 - Aug 2021Marshall, Michigan, United States- Rehearsed and performed on multiple instruments for the summer season’s musical Godspell.- Assigned role of Music Captain, acting as a point of contact for musicians and the production team.- Collaborated closely with production team and fellow performers to execute the creative vision of the director.- Discussed and interacted with audience members through talk-backs.
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Appraisal CoordinatorFirst Look Appraisals Aug 2020 - Apr 2021Chicago, Illinois, United States- Mastered all coordinator levels quickly and developed a knack for efficiency within a fast-paced environment.- Trusted to take escalated/priority orders and frequently reached positive outcomes for brokers.- Connected with and formed partnerships with many appraisers and brokers.- Collaborated closely with colleagues, managers, and other departments through the Microsoft Teams platform.
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Graduate Teaching AssistantWestern Illinois University Aug 2017 - May 2020Macomb, Illinois, United States- Taught classes of 20-30 college-aged adults. - Created, implemented, and assessed lessons at a collegiate level. - Focused on student success, utilizing a variety of in-person & online tools. -
Music TeacherAnchorage School District Aug 2010 - May 2017Anchorage, Alaska, United States- Taught classes of 30-50 students at 7 different schools throughout Anchorage as a beginning band and middle school band teacher.- Created various instrument introduction presentations and taught instrument workshops for students and teachers.- Developed, implemented, and assessed lessons while fostering student success. - Taught all age levels from kindergarten to high school as a substitute teacher. -
Music TeacherUniversity Of Alaska Anchorage Aug 2009 - May 2010Anchorage, Alaska, United States- Taught classes of 25 - 30 students from kindergarten to 6th grade through general music lessons.- Conducted band classes of 40 - 60+ students by grade level. - Co-taught Autism Spectrum Music Class of 3rd through 6th grade students. - Co-taught several after school music clubs, including a recorder ensemble and a bell choir. - Facilitated extra-curricular groups, such as Jazz Band, Middle School Honor Band, High School All-State Band, and Middle School Solo and Ensemble Groups. - Conducted the 7th grade Intermediate Band performances.
Austin Roach Education Details
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Theatre/Theater -
Teaching -
Magna Cum Laude/Departmental Honors
Frequently Asked Questions about Austin Roach
What company does Austin Roach work for?
Austin Roach works for Chief
What is Austin Roach's role at the current company?
Austin Roach's current role is Member Experience Specialist; Member Experience Associate.
What schools did Austin Roach attend?
Austin Roach attended Western Illinois University, University Of Alaska Anchorage, University Of Alaska Anchorage.
Who are Austin Roach's colleagues?
Austin Roach's colleagues are Kaycie Cook, Divya Rashad, Allison Arest, Megan Meier, Kunal Sahoo, Samuel Anyebe, Jessie Munger.
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