Austin Brown Email & Phone Number

Grand Rapids, Michigan, United States

As a 204B Supervisor at the United States Postal Service, I effectively managed and supervised daily postal operations, ensuring the timely and efficient delivery of mail and packages. Key responsibilities included overseeing a team of postal workers, scheduling shifts, monitoring performance, and implementing operational procedures to improve service quality. I maintained strict adherence to postal regulations and safety protocols while providing exceptional customer service. My role also involved handling customer inquiries and complaints, managing inventory, and coordinating with other departments to resolve logistical issues. My leadership and organizational skills contributed to a more efficient and productive work environment.

Grand Rapids, Michigan, United States

Maintain a clean driving record and adhered to all safety protocols, contributing to a safe work environment and accident-free delivery operations.Consistently achieve timely and accurate delivery of mail to assigned routes, maintaining a high level of efficiency and reliability in all weather conditions. Demonstrate exceptional customer service skills, fostering positive relationships with residents and businesses on delivery routes, resulting in commendations and positive feedback.Work with management to ensure all mail is delivered that day while limiting overtime

Grand Rapids, Michigan, United States

Teach professional, high quality, breath based vinyasa yogaProvide knowledge, space, and accessibility for all skill levelsUtilize clear & direct verbal communication skills to guide students through movement Proficient with Zoom, using it to teach virtual classes

Kentwood, Mi

Provided legendary customer service while woking as a team. We focused on speed of service, problem solving customer service issues, and order accuracy Insuring cash accuracy by following company’s POS proceeders

Greater Grand Rapids, Michigan Area

Creating sales leads by building relationships with new and existing clients, builders, architects, and designers to support their luxury automated shading needs to grow business

Grand Rapids, Michigan

Managed team to exceed customer expectations. They listened to their needs while recommending solutions; offering the finest brands, best values, and growth through continuing education. Exceeded company’s profit goals by 6.2% sales growth over last year for 2015Trending to exceed profit goals by 9% sales growth by the end of 2016Mentored Assistant Manager through her career path which led to her promotion to Store Manager Through leadership, achieved company’s standards on shrinkage. I accomplished this by preventing thief through insuring customer satisfaction, order receiving accuracy, and inventory count audits.

Greater Grand Rapids, Michigan Area

Certified Barista Trainer - training all new hires on a thorough 3 week course while also maintaining current employees on promotions and updates to processes, and continuously training on the floor to up hold standards and customer expectations Being a food safety and cleanliness leader through open education, leading by example, and self discovery through self audits about cleanliness standards (QASA)

Greater Grand Rapids, Michigan Area

Brought on as a Senior Designer due to my proven track record of excellent customer service, technical skills, and ability to recommend additional servicesIncreasing overall traffic and personal performance by networking and personal promotion

Maintained brand excellence through daily detailed visual inspection to meet company’s high visual standardsUtilized interpersonal skills to build relationships with vendors to ensure an effective and cost efficient solutionsAssisted Managers in Kronos scheduling system for 100+ employees

Through team work and exceptional order accuracy, achieved 100% customer satisfaction for an entire quarter Surpassed promotional coffee sales goals thru team calibration Keep morale and personal development moving forward during the economic set backs of 2009Exceeded corporate goal on Ecosure audits for over two years at 96% or higher

Grandville, Mi

In my first year of becoming a Stylist my focus on sales and a great customer experience led to a promotion to Senior DesignerConsistent top performance in retail product volume averaging 10% of my personal salesOne year dedicated to the Receptionist position gaining perspective on the flow of a salon

200 Hour Ryt

Cosmetology License, Cosmetology/Cosmetologist, General

General Diploma