With this role being mainly a compliance role, my main duties involve filing financial reports and narratives directed at the US Treasury and various law enforcement agencies. The completion of these reports requires that I analyze both financial data in addition to the case notes included with my department's investigations. In addition to the review of case notes, I also work closely with our branch staff and call center staff in order to gather accurate information about interactions with both victims and suspects. Additionally, another major focus of my position is conducting reviews of various alerts and determining whether the associated activity requires further investigation. Making accurate determinations requires the use of multiple programs which analyze data in addition to the databases that I manage. While I do have some contact with consumers during my investigatory conversations, most of the communication in this position is with internal employees. Due to the diverse workforce within the organization, I tailor the way I communicate to my audience in order to ensure that information is accurately depicted.

As a Fraud Analyst my main duty was to work with credit union members in order to take and process claims regarding both fraud and merchant-based errors. The claim intake process involved working with credit union members to accurately detail and categorize the charges included with their claims. Once a claim was created for a member I was responsible for conducting investigations regarding the transactions and ultimately submitting the claims to the network provider. Regardless of whether or not our member's claims were found to be valid, i was responsible for balancing the case ledger to correctly depict losses.The other key focus of this position was to accurately identify scam victims and members intentionally committing fraud through investigatory conversations. I acted in a backup role to our financial crimes investigator and had an open line of communication with them in order to quickly mitigate potential losses. This work included the monitoring of different activity reports and maintaining accurate databases to track fraudulent trends.

As a Member Connect Service Specialist I am responsible for assessing and addressing the needs and concerns of members within the credit union. While this position mainly requires assisting members over the phone, a significant amount of time is spent performing research on a multitude of aspects within their accounts. Performing this research requires excellent internal communication between all departments including employees located at brick and mortar locations. Being effective in this position requires working knowledge of all products offered by the credit union with advanced knowledge required at many junctures. In addition to assisting members in this position, I have also worked on projects related to database management and process improvement within the credit union. These projects have assisted the credit union in maintaining compliance with the legal requirements surrounding the credit union as well as improving the processes for the future. As I have increased my skill set in this position I have helped train new employees and worked alongside management in order to provide the rest of the department with updates. My ongoing training will focus on continuing to increase my skills with Microsoft Excel as well as learning the more intricate details of the loan products that the credit union offers.

This position is responsible for entering multiple major accounts on a daily basis and ensuring that company product was fully stocked. This included taking an accurate inventory of what product was currently stocked and determining what product needs existed in the account. In addition to ensuring all missing product was filled, I was also responsible for unloading the shipments brought in by the sales team. Doing this required planning in order ensure that best by dates were accurately rotated to maintain product freshness.In addition to filling missing product, I was responsible for being the face of my company in accounts. This meant that I talked to store managers daily about the current product sales rates in order to secure more shelve space for my company's products. Through my work and accountability within accounts I built strong working relationships and open lines of communication.

As an outside sales rep, my main responsibility was to manage my sales territory that spanned from Eugene to Coos Bay. I had the task of cold-calling the businesses in each region through either in-person cold-calling or making a cold telephone call. After I obtained the correct information through the cold-calling process, I was tasked with setting up appointments to sit down with potential customers. The appointment was designed to understand the customer’s situation so the proper recommendations could be made for equipment. After the recommendations were given, a final appointment was made to close the sale.In addition to the responsibility of creating new business, I was responsible for managing relationships with current customers. Any requests that they had went through me and I had to find the correct avenue to remedy the situation. I worked closely with several other members of the sales team in order to serve our customers in the best manner possible. My position was responsible for handling the entire sales process.

My main responsibility was to push sales throughout the store, but with a large emphasis on the footwear department. A very large part of my job was to assist customers with any questions they had and determine what product would best suit their needs. This meant that I needed to understand the entire product line we sold and keep track when merchandise was moved. In addition to pushing sales I had the task of going through the merchandise in the store and updating pricing for any sales or promotions. Whenever there were large projects, I had to manage my time efficiently in order to handle all tasks effectively.The other key part of my job was the ability to be a cashier and handle all the front of store tasks. I was responsible for the point of sale (POS) purchases as well as handling returns and refunds. During the checkout process, I practiced upselling techniques and explained different products to customers. Being a cashier also meant that I had to answer all phone calls and direct customers to the right departments via phone. Cashiers are responsible for greeting customers and providing a positive customer experience.

My main duty as a freight associate was to properly unload all food shipments and place the product on the correct aisles throughout the store. The grocery loads would arrive on pallets and I had to unload the pallets and determine the most efficient way to get them onto the correct aisles. While I was putting the product on the shelf I had to rotate the older product forward and ensure that no expired product was on the shelf. After the entire load was placed throughout the store I was tasked with going through the entire store and making sure all product was front facing. Ensuring that all product is front facing is critical to the visual appearance of the store.The other crucial part of my job was to assist customers with any requests that they had. I had to find special orders for customers and leave them out to provide easy access to the customer. This required me to check all of the receipts during the unloading process and identify what product was regular inventory and what product was a special order. If people called in to work that day I also acted as backup for their position for the remainder of my shift.

As a courtesy clerk, my main responsibilities were to ensure the cleanliness of all facilities throughout the store and provide excellent customer service. I was responsible for keeping the restrooms and bottle return area clean as well as maintenance on the store as a whole. I performed sweeps of the store in order to find misplaced merchandise and put the merchandise back in the correct spots. I worked closely with the other employees and managers in order to determine what areas of the store required attention.The other half of my job that was highly important was providing excellent customer service. I was responsible for greeting customers when they came in the store and finding out if they had any questions. I had the task of assisting customers with disabilities and figuring out ways to best accommodate their needs. I gathered carts and baskets for customers so that customers would never have to search for them. My position for being proactive in eliminating any problems that customers could run into.

Over the course of the 40-day internship, I was primarily tasked with ensuring that the operation of the tournament met the established tournament standards. This required everything from restoring the appearance of the facility to ensuring that the player’s locker rooms were adequately stocked. I spent a large amount of time pressure washing the stadiums and performing maintenance to any part of the facilities that was broken. I worked primarily with groups of the other interns, which meant that I had to collaborate with them on the tasks in order to accomplish them.Once the 9-day tournament began, I spent a large amount of time assisting fans and vendors with any needs that they had. In addition, the players had requests that I was responsible for fulfilling. In order to complete the tasks that required more than one person, I had to delegate tasks to other interns in order to accomplish the goal. The internship required me to work very long hours and maintain a positive outlook throughout the duration.

My main responsibility during this internship was to manage the content of the social media accounts and main website for Kidsports. This meant I had to construct the pages for upcoming events and fill in the page with content for the event. I worked closely with the Director in order to ensure that the information was correct and wasn’t misleading. A secondary objective during my internship was to design presentations for the meetings held for coaches and players. I utilized multiple Microsoft Office applications to create easily navigable presentations for all who attended. I was successful in promoting the events and they all experienced a large amount of success during the duration of my internship.