Austin Smith Email & Phone Number

Metairie, La, Us

Metairie, La

Greater New Orleans Area

Greater New Orleans Area

Responsible for configuring, maintaining and troubleshooting customer network and VoIP systems. Core Responsibilities: • Designed, Implemented and supported ShoreTel VoIP systems, including conference bridges, mobility routers, and VPN concentrator appliances.• Worked closely with team members and customers to quickly resolve service issues and routine configuration changes.• Worked closely with team members and customers on projects to coordinate the design and implementation of VoIP and Network systems. Core Technologies:Firewalls/ Security appliances- I worked with Cisco ASA devices to configure Site-to-Site and remote access VPNs as well as routing and access control list. I also worked on SonicWALL and FortiNet security devices.Switches- I worked with HP and Cisco switches to configure layer 3 switching topologies including QoS for VoIP deploymentsVoIP- I worked primarily with ShoreTel VoIP systems configuring teleconferencing, voice switches, mobile access routers and VPN concentrators.Servers- Worked with Server 2008 systems to configure and troubleshoot DHCP, DNS, Radius and other infrastructure services roles.

Poplarville, Ms

Responsible for teaching a number of networking classes in both a lecture and hands on lab environment. Approximately 50% of class time is spent conducting hands on activities in a lab environment. Responsible for acting as an academic and career adviser for students.Core Responsibilities: • Staying current on latest industry technologies• Teaching CCNA, Windows Server 2008, security, and PC maintenance and repair classes• Maintaining Technology building's wireless network• Maintaining ESXi virtualization environment.• Maintaining Windows Server 2008 R2 domain• Maintaining Cisco routers and switches for lab use• Researching emerging trends and integrating them into classroom and lab learning• Maintaining lab computers

Hattiesburg, Ms

Completed special projects such as writing scripts for automated removal of old anti-virus product and installation of new product, deploying software upgrades for Great Plains software as well as scripted deployment of other new software products. Core Responsibilities: • Maintaining, repairing, and troubleshooting PCs and printers• Deploying and managing specialized software systems• Building and maintain desktop system images• Providing phone, at location, and after hours on call support to users• Accurately documenting resolutions to trouble tickets

Ordered supplies, sent mail, scanned documents, made copies, and ranerrands.

B.S., Information Technology, Emphasis In Local Area Networks, Minor In Information Security

Completed courses in Cisco IOS, Windows Server 2003, Java, C, Visual Basic, network security, computer repair, and website design.

Education record