Austin Kinsey Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

United States

- Manage a group of Enterprise Services Team Members by providing support on customer activities and being the point of contact for concerns and questions- Determine how Enterprise Services Resources function in their jobs on a day-to-day basis- Monitor performance and progress of all direct reports while assigning projects as needed- Provide Enterprise Services Resources with training and development plans, career roadmaps, feedback, and coaching - Build trusted relationships and credibility within your business groups, the ESO leadership team, and with your direct reports to drive the business forward

United States

- Operationalize, administer and maintain the Tanium Platform - Solve complex technical issues independently or with the help of teammates- Identify opportunities for our customers to get greater value from the Tanium platform- Consistently and cogently address our customers’ needs through astute verbal and written communication skills- Identify and rapidly assign tier 3 support cases to Technical Account Managers- Conduct daily health-checks on assigned accounts o Work with Technical Account Managers on strategic customer activities- Contribute to and track activity, after action, root cause and daily status reports- Document best practices and Play Book entries- Work closely with CSMs on improving Tanium operational status within key accounts- Provide technical direction to customer IT support staff

Plan and execute projects for operations in support of 600,000+ endpoints at 122 locations world wide. Manage 7 member team and consultant to Air Force senior leaders on cyber operations, integrating Tanium technology in to daily processes.

Develop, lead and train Air Force Vulnerability Management Operators, responsible for securing $10 billion network. Oversaw 135 administrators conducting daily operations and identified training requirements.

Domain administrator for 1,200 endpoints, supporting 2,600 users. Managed active directory, DNS, DHCP and Citrix thin client environment. Executed major upgrade and migration for data center modernization project.

Managed 6,000 endpoint network, utilizing SCCM, Retnia vulnerability scanning and McAfee products.