Austin Lemaster Email & Phone Number

- Create and implement revenue management strategies from the ground up to drive clients’ high-margin queuing business- Build easy-to-use reporting tools that aggregate data from a variety of source types to streamline revenue and sales analysis- Act as organizational driving force behind adoption of modern and innovative eCommerce performance analysis methods- Develop A/B testing strategy for client eCommerce platforms to drive new functionality enhancements and development of best practices- Lead team of analysts whose focus is creating material revenue increases for accesso and our clients through clever implementation of existing capabilities

- Managed North America ticketing for client portfolio of over 30 attractions with about 12 million total visitors per year- Built meaningful, high-touch relationships with all departments of client including attraction operations, both attraction-level and corporate finance, marketing and IT- Led financial forecasting, budgeting and planning for accesso revenue from my client portfolio- Partnered with internal and client teams in the UK and Sydney to ensure consistent operation for our client in over a dozen countries- Provided consultative assessments for client as an SME in ticketing, admission operations and e-commerce- Acted as project manager for client, including new technology development, new application rollouts (e.g. new trade sales platform) and assisted in new site onboarding

Orlando, Florida Area

- Managed day-to-day needs of new client onboarding, training and product configuration for attractions in North America, Europe and Asia- Assisted new clients/attractions in designing their ecommerce stores to maximize guest spend- Performed final UAT of new software releases to ensure needs of new clients are met and new functionality was designed properly

- Conducted high-level competitive and industry analysis to prepare executive and sales teams for new client acquisition.- Identified areas of opportunity for improvement of existing products and areas for new development.- Assisted with ad-hoc project work for CEO and other executives.

Sea Life Aquarium, Madame Tussauds Orlando And The Orlando Eye

- Coordinated execution of events for up to 2,000 guests and multiple third party clients and vendors- Oversaw day-to-day operations of behind the scenes tours, education classes, birthday parties, and group arrivals for multiple attractions simultaneously- Launched the first dedicated events department for a midway attraction within Merlin Entertainments

Orlando, Florida Area

- Identified design metrics for use in new projects through quantitative analysis of guest behaviors- Maintained ongoing projects to ensure all lines of business met strict company standards regarding safety and procedural performance.

Disney'S Hollywood Studios, Orlando, Fl

- Liaison to management for front-line cast members to ensure needs were met consistently- Increased guest satisfaction by providing immediate service recovery and minimizing negative interactions

Disney'S Hollywood Studios, Orlando, Fl

- Taught new cast members standard operating procedures for attractions- Promoted and exemplified Disney Four Key Basics: Safety, Courtesy, Show & Efficiency- Implemented new queuing system resulting in double-digit throughput increases at multiple attractions- Recited memorized scripts concerning both safety and the attraction in an engaging and entertaining manner

Animal Kingdom Lodge, Orlando, Florida Area

- Ensured level of service and professionalism was reflective of a AAA four-diamond resort- Prepared food trays and some side items in accordance with standard sanitation procedures

Master Of Business Administration (M.B.A.), Concentrations In Finance And Marketing

Activities and Societies: Beta Gamma Sigma Honor SocietyRecipient of Barlow Award of Excellence Endowed Scholarship

Bachelor'S Of Science, Hospitality Management, Gpa: 3.81

Activities and Societies: Future Theme Park Leaders Association (President, Vice President, Treasurer), Stylus: A Journal of First-Year.