Austin Mueller Email & Phone Number

Lafayette, Colorado, United States

Adept at creating a team oriented productive environment and culture among 7 employees.Mentored and developed each member to be their best to advance themselves in their roles and responsibilities, 2 being promoted.Created an open and collaborative environment of problem solving and improvement by fostering relationships with RND, design, electrical engineering, human resources and quality assurance doubling production output, while maintaining quality standards.

Top ranking analyst delivering the lowest cost routing solution using UPS developed routing software (Roadnet).Recognized for strong market relationships, customer service, communication and performance.Successfully implemented the integrations of 5 markets combining Corporate Express and Staples customer volume.Skilled at delivering KPI root cause analysis, providing tools and direction for continued improvement, while fostering “buy in” from all organizational levels from director to hourly associate. Initiated, built and successfully implemented the first driver incentive program, improving safety, performance, attendance, productivity and customer experience, while creating accountability.Awarded the first top audit score of 100%.

Implemented the Transportation Standardization Program for the Western United States; one facility received the “Best in Class” award for most consistent and improved performance nationwide.Designated Auditor of Company Facilities for compliance of policy, procedures, safety, and security due to attention to detail.Reduced cost and increased efficiency of workflow process by executing Best Demonstrated Practices.Trained, coached and mentored management and workforce, setting companywide expectations, standardizing operations from lights on to lights off, encompassing work methods, company policies, procedures and safety regulations.Certified Lead Trainer for DHL Express Standardization Program.

Supervised the operational activities and performance of 10-30 dock workers and office staff along with an independent contractor employing 35-50 couriers.Oversaw all operational shifts for one of the largest service centers in the Midwest, including airport operations at Denver International Airport.Trainer on the ground floor of the Airborne Express and DHL integration specializing in international shipping procedures.Station awarded Best Overall Service in the Denver area.Responsible for customer service relationship for one of DHL’s largest accounts, Circle Graphics, which yielded over $4 million annually in revenue.

Top ranking supervisor of a fast-paced, 14-employee operation at the #1-ranked UPS hub.Recognized for retaining employees, having a 0% workforce turnover rate in a 50% turnover work environment.Improved a poor performing operation of 14 employees to be consistently ranked in the top 3 of 42 within 6 months.

Designated as Area Trainer of new employees.Elected Safety Representative at UPS hub.Selected as co-chair of a committee that successfully implemented the first UPS employee retention program, which was later implemented by UPS nationwide.