Austin Pennington Email & Phone Number

San Diego, CA, US

San Diego County, California, United States

Employee Training. Technical Support. Increased non-fraudulent dispute win rate from 30 to 85% over one year period. Surface fraud patterns and create and implement fraud heuristic alerts and processes. Maintain a 98% audit score or higher on a weekly basis.

San Diego, California, United States

Interpret, explain, and enforce department policies and procedures. Operate and troubleshoot computer system and application problems. Provide a full range of customer service related to billing/repayments. Handle diverse customer comments, inquiries, and complaints politely and professionally.

San Diego, California, United States

Responsible for overall store management, supervision, and policy implementation. Maintain up-to-date sales and inventory management. Ensure proper employee staffing, training, and development. All financial management, including register and till balancing and deposits. Customer service Leadership.

San Diego, California, United States

Managed 200 restaurants maintaining a 2% churn rate. Maintained rapport with each account to ensure a successful business relationship, increase sales, and provide impeccable customer service.

Oversee the daily operations, including hiring and training bar staff. Following company policies, speaking with diners to address concerns or solve problems, and creating work schedules for bar staff.