Austin Montgomery Email & Phone Number

Atlanta, Georgia, United States

Strategic Planning for Global Readiness within the Customer Success Organization

Atlanta, Georgia, United States

Focused on Generative AI and Experience products.

Strategic Customer, Product, and Partner Engagement Group (SCPPE) supporting Enterprise and Strategic Accounts across AMER

Atlanta, Georgia, United States

Experience Cloud Success Manager for Commercial and SMB Customers

Orlando, Florida Area

The Universal Partner Community, is a collaborative platform for ALL B2B Sales partners to connect with each other and with Universal, to engage in training, and access sales tools; all towards the goal better serving our mutual guests. In this role I was responsible for advancing a digital transformation that's changing the way our brand communicates to the trade, the way our Sales team works with our B2B partners, and many internal processes within our Marketing and Sales Division.

Orlando, Florida Area

The Universal Partner Community, is a collaborative platform for ALL B2B Sales partners to connect with each other and with Universal, to engage in training, and access sales tools; all towards the goal better serving our mutual guests.

Orlando, Florida Area

- Directly responsible for consulting with clients, achieving annual revenue growth in excess of 15% CAGR, outpacing other trade and consumer channels- Hired, mentored, and managed 4 direct reports who developed into top contributors to the organization - Identified opportunity and part of development team of a STEM iOS app series and Business Learning Series program which resulted in cross-divisional NBC partnerships and stimulated revenue growth- Developed and implemented initiatives to streamline existing processes creating time and cost-saving efficiencies that improved customer service levels by reducing wait times by 33%- Collaborated with internal stakeholders and executed resort-wide marquee events that exceeded projections and increased attendance (+20%) and operating cash flow (+10%)- Beginning with Fall 2016 Sales Campaign, initiated and led development of department strategies across 5 channels and oversaw execution of tactics

Orlando, Florida Area

- Cultivated client relationships as account liaison, resulting in surpassing revenue quotas by greater than 10% - Led integration of department systems into Salesforce platform- Critical partner in refresh of Youth Programs portfolio, aiding in the identification and alignment to industry trends

Orlando, Florida Area

- Drove incremental group visits of diverse Youth Programs portfolio during off-peak seasons - Developed and executed territory-based sales call plans that exceeded revenue targets

Orlando, Florida Area

- Represented organization by greeting guests of Universal Orlando Resort, providing gracious and welcoming customer service

Orlando, Florida Area

- Compiled daily labor counts and updated weekly progress schedule, advising leaders of status of workflow on construction of a 114,000 sq. ft. expansion and four-level parking garage at the Orlando Premium Outlets- Directed activities of 20 person daily labor crew, ensuring completion of cleanup and maintenance tasks

Orlando, Florida Area

- Conducted quantity takeoffs for miscellaneous site work components, including the 52 acre campus for Darden Restaurants’ corporate headquarters which included a 16,500 sq. ft. Tier 3 Data Center- Contacted potential bidders for inclusion in prospective projects

Master Of Business Administration (Mba)

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Minor - Economics