Austin O'Neil Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Greater Denver Area

Tangent Apps provides small businesses and startups with plug-and-play technology solutions to scale their organizations and significantly cut costs. Our services include: web/app development, UI/UX design, marketing/SEO, ecommerce, analytics, IT support, and training.Recent contracts include:Lacroix Hockey/Drill House Sports Center. WordPress and Wix solutions with custom-built signup and payment processing systems. Responsible for cutting technology costs by 500%.DNVR/PHNX (All-City Media). Full-stack WordPress and AWS websites with integrated members-only content and ecommerce.Ahead of the Curve Media. Full-stack React/AWS and Wix web apps for social media content creators. Spearheaded UI/UX design, web development, hosting, and SEO.Honeycomb Strategies. Refined SquareSpace site for optimized organic growth marketing with SEO and improved web design.

Denver, Colorado, United States

Craft elevated beverages at flagship Edible Beats restaurant, El Five, with a focus on impressive presentation and use of local products. Utilize expert knowledge of spirits, wine, beer, and cuisine to increase sales and boost customer satisfaction. AWARD: Best-selling cocktail Q4 2022 and Q3 2023.Adhere to high-level hospitality standards, including: open-hand service, tailoring the experience to guests’ unique expectations, active listening, issue resolution with empathy and guest-centered solutions, and expert knowledge of cuisine and beverages. Assist marketing director with photo and video content for social media and promotional materials.Attend quarterly training sessions on cuisine, wine, and spirits. Demonstrate knowledge through tests and supervised implementation during service.

Denver, Colorado, United States

• Coordinated inventory, staffing, quality control, and operations management for 12 bars and 3 restaurants (50 employees) for the 2019 Colorado Rockies season. Provided occasional role support for United Club section at Mile High Stadium.• Spearheaded operations management for Smashburger during their inaugural year in the stadium. Coordinated with Aramark and Smashburger corporate management to ensure adherence to strict quality standards, speed of service, and high guest satisfaction marks. Developed improved service flow, resulting in daily average sales increase of 30%.• Created and utilized inventory and sales management tools to track key performance metrics.

Denver, Colorado, United States

Duluth, Ga

Consistent above-average sales volumes month-to-month, with average closing ratio 1.5% above company target. AWARD: Highest Monthly Sales, Honda/Acura Department - May 2017 - February 2018.Proficiency with in-house online tools, such as CRM (eLead) and interdepartmental informational process flow at various dealerships, including sales, finance, accounting, titling/tags, and service. Assisting customers with navigating “PushSTART” online purchase program to establish rapport and convert to sales.Consistently handling and successfully resolving customer feedback and complaints regarding each department to ensure enhanced reputation management.Utilization of advanced communication skills, product knowledge and technical expertise to collaborate with fellow team members regarding sales techniques, CRM, product knowledge, and company culture. Management team interactions encompass regular communications regarding progress updates and growing numbers. Assisted management with equity mining and cold calls.

Atlanta, Georgia, United States

At franchise with annual net revenue exceeding $3Million, performed progressive leadership responsibilities included daily staff management, frontline customer service, training, and public relations via social media and radio interviews.Oversaw all training for new employees. Designed and implemented “Growth Template” allowing all employees opportunities to systemically advance from cashier through Director level. Template was endorsed by VP of training at Chick-fil-A Corporate after successful deployment.Customer service, demonstrating best-in-industry complaint/concern resolution, hospitality, and attention to detail.Fostered and maintained strong working relationships with the local community, charities, suppliers, and staff.AWARD: Received $1,000 CFA scholarship per recommendations from Owner/Operator and guests.

Greater Atlanta Area

Supported the staff with operations, logistics, and training for the grand opening of the first EOS franchise in Atlanta. Managed business partnership with Octane Coffee - coordinated inventory management and worked directly with Octane to uphold product quality and brand image within the restaurant. Spearheaded product development for seasonal drinks and special promotions.

Norcross, Ga

Oversaw order fulfillment operations for this upcoming health foods startup. Transaction processing (Volusion), packaging, shipping, and inventory management.

Bachelor Of Business Administration (B.B.A.), Managerial Sciences

Education record