Austin Roush Email & Phone Number

Richmond, Virginia, United States

• "At OneDigital, we’re changing the workplace conversation. Our holistic approach helps our partners grow their businesses and build the type of environments where employees can thrive. What truly distinguishes.
• Analyze financial data to evaluate medical plan performance and provide strategic recommendations for clients
• Utilize advanced Excel functions to automate large datasets, while maintaining data integrity for actionable insights
• Track and illustrate financial data using the Health Cost Navigator to assess medical plans adherence to budgetary goals
• Tested the Health Cost Navigator during its launch and continue to test updated versions to improve the platform's usability and reporting features, ensuring alignment with client needs
• Collaborate with Account Managers to optimize plan designs based on cost performance and client goals

Richmond, Virginia, United States

• Analyzed high volumes of transaction data to detect and prevent fraud, ensuring accuracy of KYC information
• Identified third-party transactions and users with multiple accounts by utilizing the Geocomply platform
• Facilitated payment transactions through various processors, including Paysafe, PayPal, Trustly, and Interchecks
• Used the Intercom platform to manage customer service interactions, providing timely and effective support to users
• Collaborated with cross-functional teams (AML-RG, Customer Support, etc.) to resolve user issues efficiently andenhance fraud detection and payment workflows
• Built trust with users by fostering long-term relationships and ensuring a positive customer experience

Richmond, Virginia, United States

• Conduct market research on Web3 companies and industries by staying current with financial news and social platforms
• Work with team members to find new investment opportunities by identifying gaps and trends in the market
• Research the utility and value proposition of a company’s differentiated product(s) and/or service(s)
• Qualify new companies to invest in by researching their KPIs and go-to-market strategy
• Develop competitive analysis for new companies to identify market feasibility and industry barriers to entry
• Utilize analytical tools to maximize ROI by identifying the best times to buy and sell assets

Williamsburg, VA

• Conducted market research by identifying companies that can benefit from growing their online presence
• Qualified leads by identifying prospective client’s needs for digital marketing product and service solutions
• Contacted and built rapport with prospective clients via phone, email, and web conferencing
• Built a pipeline of leads and followed up on missed opportunities by tracking clients in the CRM platform

Williamsburg, Virginia, United States

• Qualified leads and created customer trust and loyalty by identifying needs and solving pain points
• Consistently reached quotas by up-selling and cross-selling product and service solutions
• Selected to be on the Merchandising Service Team and acknowledged with 10 Service Star Awards
• Trained and mentored new sales associates at the busiest store in the region
• Maintained knowledge of CRM and inventory management platforms

Williamsburg, Virginia, United States

• Developed and maintained customer relationships through a commitment to fulfill requests and resolve issues
• Served as concierge by providing guests with area information, reservations, and recommendations
• Proficient in using Hilton's CRM software and responsible for training five new front desk associates
• Earned first place in Customer Service Recognition contest by consistently creating positive customer experiences

• Cold-called prospective clients to identify opportunities to solve their product lifecycle management problems
• Conducted extensive market research to identify the features necessary to develop a competitive PLM SaaS platform
• Created competitive analysis for a startup software company in the custom apparel industry