Austin Roush Email & Phone Number

Richmond, Virginia, United States

"At OneDigital, we’re changing the workplace conversation. Our holistic approach helps our partners grow their businesses and build the type of environments where employees can thrive. What truly distinguishes OneDigital as a leading insurance, financial services, and HR consulting advisory firm is our power of one: one team, one purpose, and one solution to unleash growth and power potential."• Analyze financial data to evaluate medical plan performance and provide strategic recommendations for clients• Utilize advanced Excel functions to automate large datasets, while maintaining data integrity for actionable insights• Track and illustrate financial data using the Health Cost Navigator to assess medical plans adherence to budgetary goals• Tested the Health Cost Navigator during its launch and continue to test updated versions to improve the platform's usability and reporting features, ensuring alignment with client needs• Collaborate with Account Managers to optimize plan designs based on cost performance and client goals• Work with Benefits Consultants to present deliverables to stakeholders that accurately communicate plan performance• Work with cross-functional teams to deliver accurate and strategic client reports aligned with business objectives• Stay current with evolving trends in healthcare industry to meet the growing demands of client’s medical benefit needs

Richmond, Virginia, United States

• Analyzed high volumes of transaction data to detect and prevent fraud, ensuring accuracy of KYC information• Identified third-party transactions and users with multiple accounts by utilizing the Geocomply platform• Facilitated payment transactions through various processors, including Paysafe, PayPal, Trustly, and Interchecks• Used the Intercom platform to manage customer service interactions, providing timely and effective support to users• Collaborated with cross-functional teams (AML-RG, Customer Support, etc.) to resolve user issues efficiently andenhance fraud detection and payment workflows• Built trust with users by fostering long-term relationships and ensuring a positive customer experience• Managed critical transactions with a focus on maintaining platform integrity and security

Richmond, Virginia, United States

• Conduct market research on Web3 companies and industries by staying current with financial news and social platforms• Work with team members to find new investment opportunities by identifying gaps and trends in the market• Research the utility and value proposition of a company’s differentiated product(s) and/or service(s)• Qualify new companies to invest in by researching their KPIs and go-to-market strategy• Develop competitive analysis for new companies to identify market feasibility and industry barriers to entry• Utilize analytical tools to maximize ROI by identifying the best times to buy and sell assets• Stay organized using spreadsheets to keep track of trading success and capitalize on new investment opportunities

Williamsburg, Va

• Conducted market research by identifying companies that can benefit from growing their online presence• Qualified leads by identifying prospective client’s needs for digital marketing product and service solutions• Contacted and built rapport with prospective clients via phone, email, and web conferencing• Built a pipeline of leads and followed up on missed opportunities by tracking clients in the CRM platform

Williamsburg, Virginia, United States

• Qualified leads and created customer trust and loyalty by identifying needs and solving pain points• Consistently reached quotas by up-selling and cross-selling product and service solutions• Selected to be on the Merchandising Service Team and acknowledged with 10 Service Star Awards• Trained and mentored new sales associates at the busiest store in the region• Maintained knowledge of CRM and inventory management platforms

Williamsburg, Virginia, United States

• Developed and maintained customer relationships through a commitment to fulfill requests and resolve issues• Served as concierge by providing guests with area information, reservations, and recommendations• Proficient in using Hilton's CRM software and responsible for training five new front desk associates• Earned first place in Customer Service Recognition contest by consistently creating positive customer experiences

• Cold-called prospective clients to identify opportunities to solve their product lifecycle management problems• Conducted extensive market research to identify the features necessary to develop a competitive PLM SaaS platform• Created competitive analysis for a startup software company in the custom apparel industry