Austin Schoessel Email & Phone Number

Little Rock, Ar, Us

North Little Rock, Arkansas, United States

North Little Rock, Arkansas, United States

North Little Rock, Arkansas, United States

Little Rock, Arkansas

• Research and verify data through phone-based contact and web-based searches, as well as First Orion internal tools.• Work to ensure data quality across all internal and customer-facing systems

Little Rock, Arkansas Area

• Planned and executed the installation of 100 Cisco Wireless Access Points as part of a new Meraki system being deployed campus wide.• Mapped out optimal locations for APs in multiple buildings and areas set by supervisor.• Wired classrooms and mounted APs accordingly.• Configured switches, ports, and drops to firewall specifications. • Configured APs for cloud management.• Assisted in the deployment of a new VoIP phone system by installing and configuring phones for every classroom and office area.

Little Rock, Arkansas Area

• Install and perform minor repairs to hardware, software, or peripheral equipment.• Read technical manuals, confer with customers, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Troubleshoot network or connectivity problems for users or user groups (households or offices).• Recommend products based on the needs of the specific user and assist with installation, configuration, or instruction as needed.

Conway, Arkansas

The Draft is the place for local, fun, quality food and beverages with sports oriented entertainment. Featuring: table taps, tap wall, over 12' screens, flair, and more.• Performed opening and closing managing duties: counted money drawers, looked over previous day's Restaurant Financial Overview (RFO) and labor summaries, handled and recorded bank deposits, managed labor to cut employees as needed per shift, observed the entire restaurant and stepped in to assist where needed (bar, dining, kitchen), cashed-out servers and bartenders at end of shift.• Managed time to maximize efficiency and provide exceptional service regardless of the number of customers.• Up-sold drink and food items to customers.• Prepared a variety of cocktails by mixing ingredients such as liquor, soda, and juice.• Made positive customer experience a top priority to ensure repeat business. • Trained new bartenders to fulfill all duties behind the bar.

Little Rock, Arkansas

Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.The Department of Human Services (DHS) is Arkansas’ largest state agency, with more than 7,500 employees working to ensure citizens are healthy, safe and enjoying a high quality of life.Team Lead for the Managed Print Services contract at the Arkansas Department of Human Services, supporting a fleet of roughly 2000 Xerox Multi-function Devices and non-Xerox printers, scanners, and faxes in offices across the state.• Managed a small team of 3 that supported triage via phone, email, and walk-ins for printing, scanning, and faxing related issues.• Met weekly with DHS personnel to address any concerns or active issues needing resolution, including the DHS CIO, Network Administrators, and 12 division CFOs.• Created and analyzed monthly and quarterly billing reports, identified areas for improvement, and presented them to 12 division CFOs.• Worked with DHS and Northrup Grumman Network Administrators to ensure equipment met proper requirements in high-security environments.• Communicated with carrier/trucking companies for the timely delivery and initial setup of equipment.• Maintained positive work relationships with members of other teams to ensure compliance with cross-team responsibilities.• Created business review packages for other Xerox-managed accounts, as specifically requested by the Regional Accounts Manager (Accounts include: Arkansas Electric Cooperative Corporation, Arkansas Nuclear One, Louisiana State University).

Little Rock, Arkansas

• Operated an onsite help desk at the Arkansas Department of Human Services main offices in downtown Little Rock, Arkansas. • Handled customer queries face to face, via email, or telephone. • Traveled weekly to various state offices across Arkansas as new equipment is deployed to oversee installation, training, and address concerns of the end-users face-to-face. Revisited for troubleshooting or further training as needed. • Managed and maintained all MFDs using Xerox internal systems and servers. • Instruct and train end users how to effectively utilize all functions and services of the MFDs. • Maintained positive work relationships with members of other teams to ensure compliance with cross-team responsibilities • Assisted in establishing and maintaining strong, collaborative relationships with internal and external customers to identify additional ways to be of service and ensure customer satisfaction. • Utilized knowledge of basic accounting and finance practices.

Little Rock, Arkansas

Dillard's, Inc. is an upscale department store chain with 330 stores in 28 states, headquartered in Little Rock, Arkansas.• Assisted with the Xerox Multi-function device (MFD) rollout of new devices for Dillard's Inc.• Established a temporary call center with a small team at the Dillard's headquarters in Little Rock, Arkansas.• Coordinated the arrival, staging, and installation of new equipment delivered on-site as well as to over 300 department stores nationwide.• Transitioned from new hire to supervising role after the first month. • Exceeded the number of daily installations by 80% within two weeks of hire and 120% after one month, maintained through end of project. • Trained temporary hires assisting the team, making them valuable assets to be kept on other teams after the Dillard’s Inc. rollout.