Austin Schoessel Email & Phone Number

North Little Rock, Arkansas, United States

North Little Rock, Arkansas, United States

North Little Rock, Arkansas, United States

Little Rock, Arkansas

• Research and verify data through phone-based contact and web-based searches, as well as First Orion internal tools.
• Work to ensure data quality across all internal and customer-facing systems

Little Rock, Arkansas Area

• Planned and executed the installation of 100 Cisco Wireless Access Points as part of a new Meraki system being deployed campus wide.
• Mapped out optimal locations for APs in multiple buildings and areas set by supervisor.
• Wired classrooms and mounted APs accordingly.
• Configured switches, ports, and drops to firewall specifications.
• Configured APs for cloud management.
• Assisted in the deployment of a new VoIP phone system by installing and configuring phones for every classroom and office area.

Little Rock, Arkansas Area

• Install and perform minor repairs to hardware, software, or peripheral equipment.
• Read technical manuals, confer with customers, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Troubleshoot network or connectivity problems for users or user groups (households or offices).
• Recommend products based on the needs of the specific user and assist with installation, configuration, or instruction as needed.

Conway, Arkansas

• The Draft is the place for local, fun, quality food and beverages with sports oriented entertainment. Featuring: table taps, tap wall, over 12' screens, flair, and more.
• Performed opening and closing managing duties: counted money drawers, looked over previous day's Restaurant Financial Overview (RFO) and labor summaries, handled and recorded bank deposits, managed labor to cut.
• Managed time to maximize efficiency and provide exceptional service regardless of the number of customers.
• Up-sold drink and food items to customers.
• Prepared a variety of cocktails by mixing ingredients such as liquor, soda, and juice.
• Made positive customer experience a top priority to ensure repeat business.

Little Rock, Arkansas

• Xerox is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity.
• Managed a small team of 3 that supported triage via phone, email, and walk-ins for printing, scanning, and faxing related issues.
• Met weekly with DHS personnel to address any concerns or active issues needing resolution, including the DHS CIO, Network Administrators, and 12 division CFOs.
• Created and analyzed monthly and quarterly billing reports, identified areas for improvement, and presented them to 12 division CFOs.
• Worked with DHS and Northrup Grumman Network Administrators to ensure equipment met proper requirements in high-security environments.
• Communicated with carrier/trucking companies for the timely delivery and initial setup of equipment.

Little Rock, Arkansas

• Operated an onsite help desk at the Arkansas Department of Human Services main offices in downtown Little Rock, Arkansas.
• Handled customer queries face to face, via email, or telephone.
• Traveled weekly to various state offices across Arkansas as new equipment is deployed to oversee installation, training, and address concerns of the end-users face-to-face. Revisited for troubleshooting or further.
• Managed and maintained all MFDs using Xerox internal systems and servers.
• Instruct and train end users how to effectively utilize all functions and services of the MFDs.
• Maintained positive work relationships with members of other teams to ensure compliance with cross-team responsibilities

Little Rock, Arkansas

• Dillard's, Inc. is an upscale department store chain with 330 stores in 28 states, headquartered in Little Rock, Arkansas.
• Assisted with the Xerox Multi-function device (MFD) rollout of new devices for Dillard's Inc.
• Established a temporary call center with a small team at the Dillard's headquarters in Little Rock, Arkansas.
• Coordinated the arrival, staging, and installation of new equipment delivered on-site as well as to over 300 department stores nationwide.
• Transitioned from new hire to supervising role after the first month.
• Exceeded the number of daily installations by 80% within two weeks of hire and 120% after one month, maintained through end of project.