Customer Success Manager
Current
Jun 2021 - Present
AeroLeads people directory · profile
Austin Thomas Email & Phone Number
Customer Success Manager
at
ChargePoint
1 work email found
@chargepoint.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Tucson, Arizona, United States
Company size
Who is Austin Thomas? Overview
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Quick answer
Austin Thomas is listed as Customer Success Manager at ChargePoint, a company with 728 employees, based in Tucson, Arizona, United States. AeroLeads shows a work email signal at chargepoint.com and a matched LinkedIn profile for Austin Thomas.
Austin Thomas previously worked as Product Support Specialist at Garmin and Customer Service Supervisor at Dun & Bradstreet. Austin Thomas holds Associate Of Arts (Aa), Psychology from Iowa Western Community College.
Company email context
Email format at ChargePoint
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{first}.{last}@chargepoint.com
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AeroLeads found 1 current-domain work email signal for Austin Thomas. Compare company email patterns before reaching out.
Profile bio
About Austin Thomas
Austin Thomas is a Customer Success Manager at ChargePoint. He possess expertise in coaching, call centers, training, team leadership, team building and 12 more skills. Colleagues describe him as "Austin excels at finding actionable insights with quantifiable results in large data sets. His attention to detail and experience with analyzing cross-platform trends makes him highly valuable in the operations and analytics sectors." and "I had the opportunity to work with Austin at Dun & Bradstreet for the past three years. In his role as Team Leader Austin has proven to be an innovative and detail-oriented perfectionist with a proven track record of outstanding performance. Austin has a professional commitment to organizational goals that is proven in his work ethic and demeanor when taking the lead in assisting team members. I cannot speak enough of Austin’s commitment to excellence! Austin is an innovative, detail oriented and a careful perfectionist with a robust knowledge of Dun & Bradstreet’s Business Acumen. Austin is a servant leader who genuinely cares about internal customers and will go the extra mile to satisfy external customer as well. Austin has the ability and drive to successfully design and execute a wide range of in-house strategies that enhance team performance while at the same time helping them successfully work towards Corporate objectives. One of Austin’s biggest assets is his strong ability to lead among his peers. Austin is considered the go to person when needing assistance with administrative functions and clarification with Dun & Bradstreet Credibility products and services. He has strong knowledge base of D&B Business Acumen. Austin has a pleasant personality and a very easy-going positive attitude. I proudly recommend and endorse Austin as an employee of choice to any organization that would have his skills and abilities. "
Listed skills include Coaching, Call Centers, Training, Team Leadership, and 13 others.
Current workplace
Austin Thomas's current company
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Chargepoint
6 roles
Austin Thomas work experience
A career timeline built from the work history available for this profile.
Product Support Specialist
- Supported cycling products through phone, chat and email- Provided technical support and guidance to customers with varying levels of technological skill- Tracked common product issues to identify opportunities for future product enhancements- Reported software and hardware issues to the engineering team to identify root cause
Jan 2020 - Jun 2021
Customer Service Supervisor
- Implemented training in a classroom environment when D&B contracted a BPO contact center of 100+ agents in the Philippines. This required creating and presenting training material, monitoring agent performance, and reporting feedback to global customer service leaders. - Led project to revise and improve all internal FAQ documents that required.
Jun 2018 - Jan 2020
Workforce Management Lead
- Implemented workforce management processes leading to an improvement in all service level targets in the Tucson contact center- Utilized various staffing models to determine appropriate staffing levels and schedules- Monitored schedule adherence and enforced adherence policies- Administered quality assurance surveys to customers and reported feedback.
Jun 2016 - Jun 2018
Team Coach
- Created and led a task force to establish new, more effective quality standards for the customer service team resulting in increased sales and improvement in customer interactions- Assisted in facilitating and developing training sessions for several new-hire classes- Contributed to task forces that integrated and streamlined internal processes leading.
Dec 2012 - Jun 2016
Credit Advisor
- Provided world-class customer service to clients in relation to their business credit report.- Averaged 300% of sales targets month to month- Completed optional training courses to improve my knowledge in relation to Dun and Bradstreet services
Apr 2012 - Dec 2012
Team & coworkers
Colleagues at ChargePoint
Other employees you can reach at chargepoint.com. View company contacts for 728 employees →
RS
Randie Selseth
Colleague at Chargepoint
Issaquah, Washington, United States, United States
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SM
Shannon Murphy
Colleague at Chargepoint
Boston, Massachusetts, United States, United States
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SS
Sasan Soroush
Colleague at Chargepoint
Radstadt, Salzburg, Austria, Austria
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JW
Jenny Williamson
Colleague at Chargepoint
Phoenix, Arizona, United States, United States
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VM
Vincent Mariano
Colleague at Chargepoint
Greater Boston, United States, United States
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WS
Wojciech S.
Colleague at Chargepoint
Amsterdam, North Holland, Netherlands, Netherlands
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JG
Jesse Garcia
Colleague at Chargepoint
Mesa, Arizona, United States, United States
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OO
Ore Oluwatudimu
Colleague at Chargepoint
Addlestone, England, United Kingdom, United Kingdom
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DC
Dennis Clifford
Colleague at Chargepoint
Chennai, Tamil Nadu, India, India
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DP
Dora Parnanen
Colleague at Chargepoint
Santa Cruz, California, United States, United States
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Randie Selseth
Colleague at Chargepoint
Issaquah, Washington, United States, United States
View →
SM
Shannon Murphy
Colleague at Chargepoint
Boston, Massachusetts, United States, United States
View →
SS
Sasan Soroush
Colleague at Chargepoint
Radstadt, Salzburg, Austria, Austria
View →
JW
Jenny Williamson
Colleague at Chargepoint
Phoenix, Arizona, United States, United States
View →
VM
Vincent Mariano
Colleague at Chargepoint
Greater Boston, United States, United States
View →
WS
Wojciech S.
Colleague at Chargepoint
Amsterdam, North Holland, Netherlands, Netherlands
View →
JG
Jesse Garcia
Colleague at Chargepoint
Mesa, Arizona, United States, United States
View →
OO
Ore Oluwatudimu
Colleague at Chargepoint
Addlestone, England, United Kingdom, United Kingdom
View →
DC
Dennis Clifford
Colleague at Chargepoint
Chennai, Tamil Nadu, India, India
View →
DP
Dora Parnanen
Colleague at Chargepoint
Santa Cruz, California, United States, United States
View →
1 education record
Austin Thomas education
FAQ
Frequently asked questions about Austin Thomas
Quick answers generated from the profile data available on this page.
What company does Austin Thomas work for?
Austin Thomas works for ChargePoint.
What is Austin Thomas's role at ChargePoint?
Austin Thomas is listed as Customer Success Manager at ChargePoint.
What is Austin Thomas's email address?
AeroLeads has found 1 work email signal at @chargepoint.com for Austin Thomas at ChargePoint.
Where is Austin Thomas based?
Austin Thomas is based in Tucson, Arizona, United States while working with ChargePoint.
What companies has Austin Thomas worked for?
Austin Thomas has worked for Chargepoint, Garmin, and Dun & Bradstreet.
Who are Austin Thomas's colleagues at ChargePoint?
Austin Thomas's colleagues at ChargePoint include Randie Selseth, Shannon Murphy, Sasan Soroush, Jenny Williamson, and Vincent Mariano.
How can I contact Austin Thomas?
You can use AeroLeads to view verified contact signals for Austin Thomas at ChargePoint, including work email, phone, and LinkedIn data when available.
What schools did Austin Thomas attend?
Austin Thomas holds Associate Of Arts (Aa), Psychology from Iowa Western Community College.
What skills is Austin Thomas known for?
Austin Thomas is listed with skills including Coaching, Call Centers, Training, Team Leadership, Team Building, Leadership, Customer Service, and Customer Experience.
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