• Responsible for full recruitment life cycle in IT staffing, including Contract, Contract-hire, and Permanent Placements in the US recruitment industry• Responsible for serving direct clients, federal, and implementation partner requirements• Supporting federal clients like DOD, DHS, DOS, IRS, USCG, NOAA, DOT, CBP, etc by placing top-tier candidates with Secret, Top Secret, TS/SCI, TS/SCI CI-Poly, TS/SCI Full Scope Poly clearances• Developing and implementing recruitment strategies to attract top IT talent and successfully placing multiple resources on direct and contractual for federal government positions in Oracle, Java, .NET, DevOps, Cloud, AI/ML, Project manager, CyberSecurity, etc on a regular basis• Managing recruitment efforts for federal IT positions, ensuring candidates possess DoD Approved 8570 Baseline Certifications such as Security+, CISSP, CCNP, CISM, CAP, CISA, CASP, etc., to meet stringent cybersecurity and skillset requirements• Primarily using Dice, CB, and Monster for sourcing resources and extensively recruiting from LinkedIn• Recruiting consultants primarily on a W2 and Full-time basis based on the demand of the requirements• Involving in daily progress meetings with managers to keep track of the workflow and prioritize the requirements on a daily basis• Ensuring compliance with federal hiring regulations, policies, and procedures• Managing positive candidate relationships, including scheduling interviews, providing feedback, and extending job offers• Building and maintaining a pipeline of qualified candidates for future hiring needs• Responsible for recruiting in tax terms W2, 1099, C2C, ensuring compliance with legal and regulatory requirements• Using the back-tracking approach to analyze the client's feedback and then recruiting the ideal resource as per the current update of the client• Using both active and passive recruiting approaches to deliver the required result on time

• Crafting comprehensive job descriptions, sourcing candidates, conducting screenings, scheduling interviews, negotiating salaries, extending offers, and overseeing onboarding in Full Life Cycle Recruitment are ongoing tasks• Leveraging CEIPAL ATS platforms (Dice, Monster, CB) for candidate tracking, data management, reporting, and regulatory compliance• Providing customized recruitment solutions to meet client needs and project requirements• Assessing candidates for qualifications, cultural fit, and organizational compatibility• Maintaining an up-to-date candidate database with comprehensive information• Collaborating with hiring managers to align staffing needs with business objectives• Utilizing diverse channels like job boards, referrals, and applicant tracking systems to attract top talent• Assisting in crafting job descriptions tailored to specific roles• Employing various sourcing avenues, including job boards, social media, and professional networks, to attract high-caliber technical candidates• Conducting initial screenings, assessing technical skills, and presenting qualified candidates to hiring managers• Nurturing candidate relationships, offering updates, feedback, and support for a positive experience• Collaborating with stakeholders to grasp technical staffing needs and devise effective recruitment strategies• Analyzing recruitment metrics to enhance process efficiency and effectiveness• Proactively building a pipeline of technical talent for present and future needs using tracking systems and networking events• Facilitating offer negotiations to ensure competitive and fair compensation within company guidelines and budgets

• Using CEIPAL ATS (Dice, Monster, CB) platforms to track candidate progress, maintaining accurate candidate data, generating reports, and ensuring compliance with data privacy regulations• Utilizing various sourcing channels such as job boards, social media platforms, professional networks, and referrals to identify and attract top-quality technical candidates• Identifying, sourcing, and attracting top technical talent through various channels, including job boards, social media, professional networks, and referrals• Conducting initial screenings, reviewing resumes, and evaluating candidates' technical skills and qualifications to assess their fit for specific roles and presenting qualified candidates to hiring managers• Building and maintaining strong relationships with candidates throughout the recruitment process, providing regular updates, feedback, and guidance to ensure a positive candidate experience• Collaborating with hiring managers and stakeholders to understand their technical staffing needs and developing effective recruitment strategies and plans to attract and hire top technical talent• Analyzing recruitment metrics, identifying areas for improvement, and implementing strategies to enhance the efficiency and effectiveness of the technical recruitment process• Proactively building and maintaining a pipeline of qualified technical candidates for current and future hiring needs, utilizing applicant tracking systems, candidate databases, and networking events• Facilitating offer negotiations between candidates and hiring managers, ensuring competitive and fair compensation packages while considering company policies and budgets

• Managed large volumes of chats, handling 2 at a time, while ensuring customer satisfaction• Built trust through open communication and provided accurate information using the right tools• Handled complaints with timely solutions, maintaining thorough records and processing accounts• Followed guidelines and consistently exceeded quota targets• Demonstrated strong phone handling, active listening, and familiarity with CRM systems• Adapted to diverse customer personalities, showcasing excellent communication and presentation skills

• Managed high volumes of inbound calls efficiently while utilizing CRM tools• Followed and adapted communication scripts based on customer needs, providing personalized solutions and resolving issues• Maintained call ownership from initiation to resolution, including follow-ups and escalations• Contributed to system and process improvements, enhancing organizational efficiency• Built strong customer relationships by delivering exceptional service, addressing all inquiries and issues• Identified sales opportunities and upsold services to increase revenue• Met and exceeded qualitative and quantitative targets, maintaining detailed case management records• Used call center data to recommend process improvements