Austin Taszak Email & Phone Number

▪ Provides concierge-level service to JazzHR customers - interacting with customers at all levels▪ Performs Quality Assurance (customer reviews and job reviews) according to established processes and guidelines▪ Answers questions and resolves issues daily via telephone, email, chat, and/or remote access▪ Researches customer issues in a timely manner and follows up directly with the customer with recommendations and action plans▪ Maintains customer loyalty through integrity and accountability▪ Works as part of a high-performance support team to ensure that system enhancements and defect corrections work properly and meet the user’s requirements▪ Provides customer training on JazzHR and JazzHR features

New Paltz, New York, United States

▪ Provided administrative support to the Recreation Division Departments to ensure accurate and timelyflow of information to the Mohonk House and guests▪ Conducted office and phone coverage on a daily basis as well as booked activity reservations for guests▪ Created BEO’s and reserve space on the property for in-house activities.▪ Supported the recreation department by filling in as a tour guide and activity supervisor when needed.

Pittsburgh, Pennsylvania

▪ Coordinated financial planning and contributed to department forecasting and final show reconciliation▪ Oversaw logistics of production material, including inventory management and quality control▪ Liaised with labor unions and the Director of Operations to manage contract obligations and production quality▪ Managed labor crews on site for the most efficient installation and dismantling of events per production schedules▪ Worked closely on Cost Revenue Analysis for each individual event to ensure the event's maximum profitability and resourcefulness

Quechee, Vermont

▪ Managed a staff of twenty individuals overseeing recreational activities▪ Created and implemented kids camp programs for two age groups, including off-property site visits▪ Developed family aquatic programs at the club’s main pool deck as well as for the lake on property▪ Designed and managed the Quechee Club’s annual Fourth of July celebration, including a familypentathlon and carnival activities for guests

Edgartown, Massachusetts

▪ Registered and catalogued paperwork for the kid’s club program as well as for off-property trips▪ Managed kid’s camp and lifeguard employees, including logging work hours and scheduling employeeresponsibilities▪ Designed and coordinated the annual float for the kid’s club participation in the Martha’s Vineyard Fourth of July Parade