Austin Tharpe Email & Phone Number

Shreveport, Louisiana, United States

• Managed an extensive server infrastructure supporting pharmacies nationwide.
• Leveraged NinjaOne RMM automation tools to streamline server operations and maintenance.
• Implemented a proactive alert management system that significantly reduced downtime, increasing overall availability.
• Scripted SQL and server OS upgrades and migrations, cutting scheduled downtime windows.
• Cultivated a culture of proactive problem-solving, leading to a more responsive and efficient operations team.Windows Deployment Services (WDS) · Transaction Log Shipping · SQL Server Management Studio · Windows Server.

Shreveport, Louisiana, United States

Shreveport, Louisiana, United States

• Provided comprehensive remote IT support for small Pharmacies.
• Managed and configured LAN, WAN, VPN connections.
• Assisted with subnetting, port forwarding, firewall management and content filtering on larger networks.
• Performed troubleshooting for hardware on multiple versions of Windows and Windows Server environments.
• Utilized Wireshark and SQL profilers to investigate performance issues.
• Worked with third-party vendors for device/robot/data integration.

Bossier City, Louisiana, United States

• Provided front line support for Hardware and Software issues related to physical workstations, virtual desktop interfaces, and mobile devices
• Utilized ServiceNow for inbound ticket response, documentation, and escalation
• Over 6000+ calls handled with 99% First Call Resolution
• 2500+ Customer Satisfaction surveys taken with 99% Overall satisfaction

Shreveport, Louisiana, United States

• Accountable for 45+ Team Members alongside 3 other supervisors
• Responsible for the operation of casino bars while maintaining regular communication and documentation with management and coworkers
• Significantly reduced number of incident tickets submitted from Team Members by troubleshooting basic hardware problems in office

Bossier City, Louisiana, United States

• Construction from barebones trailers including, lighting, electrical and sound booth installation.
• Calibrated audiometers for schools and sound booths on trailers.

Baton Rouge, Louisiana, United States

• Membership sales and management
• Maintained effective referral program
• Conducted phone inquiries/follow-up calls/client care calls
• Off site promotions
• Tailored programs based on client’s needs and wants.

Shreveport, Louisiana, United States

• Membership management, phone inquiries and follow up calls, daily tasks and upkeep for a small gym.

Bachelor'S Degree, Information Technology

Computer Science