Austin Williams Email & Phone Number

Nashville, TN, US

• I currently manage my department's long term tech roadmap. I collect department feedback on existing processes and tools, prioritize these requests, create detailed requirements then work with developers to deliver.
• Lead negotiations on requirements and timeline between business and developers
• Partner with developers and use API automation to reduce manual work required toforecast delivery staffing needs, 50% reduction resulting in $5 million savings to date
• Conduct user interviews to identify customer needs and build the product vision,roadmap and user stories
• Build out and drive product pilots, including user acceptance testing (writing out alltesting scenarios and criteria) to gain user feedback

• Launched an approval and audit tool to ensure shifts across the NA network met legal requirements for break times, eliminating 100% of non-compliant shift additions.
• Managed cross-functional scrum team Finance, HR, Risk, Operations, Tech) via two-week sprint cycles while owning and maintaining multiple product backlogs
• Wrote product vision and created business requirements for shift approval tool
• Created 100 new shift codes that led to 12,000 hires for winter holiday sales, enablingthe network to exceed volume projections
• Increased network capacity by 200,000 packages per day which led to $8 million inadditional revenue

Franklin, TN

• Owned short and long-term infotainment/telematics product roadmap for all twelve Nissan North America models. Managed Google Automotive Services adoption timeline and feature requirements list.
• Reviewed contracts and revenue sharing agreements with global 3rd party vendors
• Evaluated 3rd party supplier API diagrams with Connected Services team
• Defined customer feature dollar value by conducting customer clinics, presentedglobal executives with competitiveness reports based on voice of customer andmarket trends
• Conducted two hands-on internal benchmark events for C-suite executives, whoevaluated 15 competitor vehicles; Used benchmark summary to gain executive support and deliver key improvements such as an intelligent route.

Smyrna, TN

• Partnered with R&D, Human Factors Engineering, and global suppliers Bosch, Panasonic, Clarion, HERE, TomTom) to find competitive solutions for top warranty items on twelve models.
• Conducted 70 in person customer interviews with USA/Canada customers to deepdive top warranty items, ensuing countermeasures led to $3 million in parts savings
• Recommended and influenced infotainment design changes to R&D team based onuser feedback gathered from warranty claims and customer interviews
• Worked with R&D to evaluate and continuously improve brand-new over the airsoftware download process, saving $700,000 in warranty costs