I currently manage my department's long term tech roadmap. I collect department feedback on existing processes and tools, prioritize these requests, create detailed requirements then work with developers to deliver time and cost saving products.• Lead negotiations on requirements and timeline between business and developers• Partner with developers and use API automation to reduce manual work required toforecast delivery staffing needs, 50% reduction resulting in $5 million savings to date• Conduct user interviews to identify customer needs and build the product vision,roadmap and user stories• Build out and drive product pilots, including user acceptance testing (writing out alltesting scenarios and criteria) to gain user feedback

Launched an approval and audit tool to ensure shifts across the NA network met legal requirements for break times, eliminating 100% of non-compliant shift additions.• Managed cross-functional scrum team Finance, HR, Risk, Operations, Tech) via two-week sprint cycles while owning and maintaining multiple product backlogs• Wrote product vision and created business requirements for shift approval tool• Created 100 new shift codes that led to 12,000 hires for winter holiday sales, enablingthe network to exceed volume projections• Increased network capacity by 200,000 packages per day which led to $8 million inadditional revenue

Owned short and long-term infotainment/telematics product roadmap for all twelve Nissan North America models. Managed Google Automotive Services adoption timeline and feature requirements list.• Reviewed contracts and revenue sharing agreements with global 3rd party vendors• Evaluated 3rd party supplier API diagrams with Connected Services team• Defined customer feature dollar value by conducting customer clinics, presentedglobal executives with competitiveness reports based on voice of customer andmarket trends• Conducted two hands-on internal benchmark events for C-suite executives, whoevaluated 15 competitor vehicles; Used benchmark summary to gain executive support and deliver key improvements such as an intelligent route planner and virtual key

Partnered with R&D, Human Factors Engineering, and global suppliers Bosch, Panasonic, Clarion, HERE, TomTom) to find competitive solutions for top warranty items on twelve models.• Conducted 70 in person customer interviews with USA/Canada customers to deepdive top warranty items, ensuing countermeasures led to $3 million in parts savings• Recommended and influenced infotainment design changes to R&D team based onuser feedback gathered from warranty claims and customer interviews• Worked with R&D to evaluate and continuously improve brand-new over the airsoftware download process, saving $700,000 in warranty costs